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Read what people are saying
about Precision Garage Door in:

Kansas City, Area, MO

Precision Garage Door of Kansas City
has received 513 reviews, averaging 4.83 Stars:
1 2 3 4 5
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

These guys are fantastic. You can reach them 24hours a day 7 days a week which makes it very convenient to schedule service. They are professional and had every item on their service vehicle to fix my garage door. In my opinion they are unbeatable with a 10 year warranty.

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A Response from: Dave P

Mark, Thank you for the kind words, we appreciate you taking the time to review our service. Kind regards,

Service Provided:
Garage Door Repair

Product:
Rollers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

They were able to get my repair handled the same day I called. Terry was very knowledgeable. I would recommend this company to anyone needing service.

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A Response from: Brian

Lea Ann, Thank you for the kind words, we appreciate you taking the time to review our service.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Terry Wilson is Prompt,courteous,well informed,HONEST and absolutely efficient. I have been self employed since 1966 and wish that I could have had a whole staff just like Terry. Thank You for a job WELL DONE

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A Response from: Dave P

Tom, Thank you! We appreciate the kind words, and you taking the time to review our service and sharing your Precision Door experience :)

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Rick our installer was very good on this install. He was very honest as we worked through a couple of minor issues that were taken care of quickly. I would highly recommend this company and will use them again in the future on any new door projects!

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A Response from: Dave P

Thank you Mr. Hutchinson for the kind words and taking the time to review our, We appreciate you taking the time to share your Precision Door experience.

Service Provided:
Install Garage Doors

Product:
Garage Doors

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I would love to write a positive review here but that is not to be the case. I had nothing but trouble from beginning to end with my experience. The day my doors were to be delivered, a hard wind grabbed them on the back of the delivery truck because they were not properly secured, and damaged all the panels for one door and some for the other door as well. So,another week goes by waiting for new panels. Rick comes out to install new doors and when he leaves one of them has damaged panels from the previous set in the box, and he has to reorder yet more panels. When he comes to install them I have him install the door handles on both garage doors while he is there. When he left I saw that the handles were both quite obviously crooked. I called again and he came back to fix them. I also informed him one of the doors was making a horrible noise when it went up and down. He said he adjusted it while he was there to fix the handles and all should be good. After about two weeks of listening to a blood curdling crashing sound every time my doors went up and down.I again called for service. This time Steve came out. He stood and looked at my doors for over and hour one evening which kept me from getting to where I needed to be until 8:30 and I was supposed to be there at 5:00. He left without knowing what was wrong and told me they would make it right, and that someone else needed to look at the doors. He left one door non functioning and the other I was told was fine. I tried to close the "good"door and it would not go down or up. I called him to come back because I could not secure my home at this point. I had to wait another 45 minuted for him to come back and disconnect this door as well and I had to leave my car outside for the night. Finally Terri was sent out . I was told he was the Senior technician and that he could help me. I looked a the situation myself before he got there and was able to see most of the issues with my own untrained eyes. Everything was off center, anyone should of been able to see this. I took pictures of the vinyl coated cable strung out all over the bar running across the top of the doors on my own, and of the crookedness of the track on my ceiling. When Terry came out finally on a Sat. he stayed for over three hours disassembling and reassembling my entire garage door debacle. He in my opinion, is the only truly trained and qualified technician Precision Door has on staff. He was wonderful,courteous,very professional and agreed that I had a huge mess to contend with. He also took photos and assured me he would let everyone know what he had to repair and deal with at the next staff meeting. I took off work early numerous times for this,left my home unlocked for them to get in and everything else. I was given nothing but new appointments for my trouble. I feel like this is a rare thing for Precision Door,but it did happen and I was greatly displeased. I hope this review stops this from happening again to anyone. I hope they keep their techs in school longer before putting them out on the job in peoples homes. Ther was an unheard of lack of trained technicians on my project. I will not reccomend Precision Door to anyone, and of course I have told this story to EVERYONE I know. Sorry, but these instances do make a difference. I am sure I have stopped more than a few people from using this company. Anna Kaiser

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A Response from: Dave P

Anna, Thank you for taking the time to review our service, as a result of your doors being damaged on the day we had the tornado touch downs and not fully inspected, by the tech, we did relieve him of his duties. You're right it's not how we operate . I was hoping that by discounting our service, you only paid for one of the 2 doors to be installed that would help compensate for your time. I do hope you will reconsider using our service, at the end of the day we always make sure our customers are happy and satisfied with the work done. Kind regards,

Service Provided:
Install Garage Doors

Product:
Garage Doors

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

5-Garret was very courteous and explained everything. He gave me options where I could select lower prices alternatives as well as higher priced options. I will definitely select your company for future repairs and recommend you to others.

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A Response from: Dave P

Tawnya, Thank you much for taking the time to review our service, and sharing your Precision Door experience :)

Service Provided:
Garage Door Repair

Product:
Rollers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My garage spring broke on Easter Morning, my 1st call to a competitor wanted $160 just for coming out on Easter, that did not count the cost of repair. So I found Precision on the Internet, called and to my amazement a person answered and came out within 2 hours and replace the spring and had the door working in less than 1 hour for a very fair price especially considering it was Easter. The employee was very nice and polite and made sure all was working before leaving.

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Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great work and done within 3 hours of when I called!!

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A Response from: Brian

Kerry, Thank you for sharing your Precision Door experience as a repeat customer, we love to hear from our customers :)

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

They came out in May and installed a new garage door opener and saved us a lot of money by repairing are old garage doors. We are very happy to finally be able to use them to get into our split level. This week they came out promptly to do some minor adjustments to our opener. I am very happy with there service and employees.

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A Response from: Brian

Cheryle, Thank you for the kind words and taking time to review our service. Glad we were able to make the adjustments needed to keep your door operating safely :)

Service Provided:
Garage Door Repair

Product:
Garage Doors

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very good and professional service from the time I called at 7:20am until the repairs were completed later in the afternoon.

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A Response from: Dave P

Rex, Thank you for the kind words, we appreciate you taking the time to review our service :)

Service Provided:
Garage Door Repair

Product:
Rollers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technicians were professional and very nice. I really liked the speed with which the measurements were taken and everything was written up. Two really nice young men came to my home and I felt very at ease with them here. Thanks again, and I cannot wait to get my new doors installed!!!! You rate a 5 with me so far. :) Anna Kaiser

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A Response from: Brian

Anna, Thank you so much for the kind review, we look forward to installing your new door :)

Service Provided:
Install Garage Doors

Product:
Garage Doors

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very professional and speedy work. Took a job that I would have never been able to get done on my own and made it look easy. Cost was more than I expected but getting a door that wouldn't close up and working within 3 hours of my phone call was worth it as I work out of town and needed it fixed quick.

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A Response from: Dave P

Dustin, Thank you for the kind words, we appreciate you taking the time to share your Precision Door experience. Since you had the extension overhaul your door is guaranteed for 10 years against parts and labor with our 24/7 emergency service :) Kind regards,

Service Provided:
Garage Door Repair

Product:
Rollers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The team that serviced my door worked swiftly and accurately thanks a lot. 5 star service!

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A Response from: Brian

Ann, Thank you for the kind words, we appreciate you for taking the time to review our service and sharing your Precision Door experience. Kind regards,

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Garret and Steven came out to repair our garage door. Both gentlemen were courteous and friendly. They listened to our concerns and needs. The repairs were done quickly. I would most certainly use them again.

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A Response from: Dave P

Jennifer, Thank you for the kind words, we look forward to being your, go to garage door company!

Service Provided:
Garage Door Repair

Product:
Cables

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great job. Service men had to come in the evening to accommodate our schedule. Repaired our garage door. Would use again.

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A Response from: Brian

Vincent, Glad we could accommodate your schedule, and thank you for taking the time to lets us know that we're doing things right. We know your busy and have a lot of choices, thank you for choosing us :)

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very satisfied with Garrett. Excellent job explaining the levels of repair available. Since I am retired and on fixed income the lower level was all I could afford. I was thinking about doing something to improve the look of the garage door; however, due to expense that will have to wait. I would be happy to recommend to others. I give you a 4 star rating.

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A Response from: Brian

Gary, Thank you for choosing Precision Door, and taking the time reflect on your experience with us, we appreciate your kind words.Garrett will love to see your review on his bio, thank you again. Kind regards,

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was very pleased with the technician who performed my repair. He was courteous and very professional. I called and Precision was at my home in minutes. Thank you so much for your help!

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A Response from: Brian

Victor, Thank you for the kind words, we love to hear how we're doing from our customers, Especially Aaron, he takes pride in his reviews which our attached to his company bio. From all of us, kind regards.

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We have lived in out house for three years and always thought that we need new garage doors. I did called Precision and they came out and said that they could repair our doors and replace our garage door opener at a savings to us. They replaced the rollers,springs and installed safety lines on the springs. I we so happy the first time that I came home from the store with my hands full and could go through the garage and not have to mess around with the front door and trying to unlock it. I am very happy with the work!!!!! Also they came and gave me an estimate and said that they could have it fixed that night. They ran into a problem and had to come back the next day. But true to there word there was no extra fee for them to come back. They were very professional and cleaned up after they left. They made sure that I knew how to operate the key pad and change the code. I would recommend precision to anyone.

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A Response from: Dave P

Cheryle, Thank you so much for your review of our service, we love to hear back from our customers! Terry was pretty excited about your review, we all like a pat on the back for a job well done, lol. I know you probably have a lot on your plate, and we truly appreciate you taking the time to rewards us with such kind words :)

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This company was really able to show what greatness is made of. We had an issue, the manager did the right thing and contacted us. He was able to MAKE IT BETTER, he was very professional, quick to act and lived up to all of the expectations that I had of a company with a triple A rating.

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A Response from: Dave P

Sergio, Thank you so much for your review of our service, we want to make sure everyone is happy when the work is completed. Your patience was greatly appreciated, and it was nice to meet you. You have a great staff and a wonderful operation, we look forward to being your go to overhead door company.

Service Provided:
Install Garage Doors

Product:
Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great job! Very quick and efficient.

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A Response from: Brian

Andrew, Thank you for the 5 stars, we appreciate you taking the time to review our service with such kind words! Kind regards,

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Work was great, price wasn't so great. Seemed like the price was at least twice what I would have thought for the parts and labor that were installed. Only took about 45 minutes to install two extension springs and four pulleys. Ask for itemized statement, electronic version that is e-mailed only has total amount indicated and no break-down.

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A Response from: Dave P

Terry, You should of received an emailed Itemize statement along with your inspection,warranty and the Good, Better and Best solution for your door. I left a message for you, but have not heard back, so I'm mailing a duplicate Itemize statement to you. The parts purchased include the labor and tax. I did notice that you went with the better option, and replaced your pulley's, the pulley's are a commercial grade and will last you much longer than your original pulley's. We appreciate you choosing Precision and want to make sure your happy, not only with the service, but the price of the service. Thank you for taking the time to write to us and commending our service tech's for a job well done...

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This was second time to use Precision Door Service. I am just as impress this time as the first. Called at 8 Saturday morning and repair person was here around 9:30. Although the news wasn't good , a new system was installed, explanations provided, good clean up, very courteous, and done in about an hour.

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A Response from: Dave P

Nadine, Thank you for your continued patronage of our service, I'm glad we could get there so soon. We appreciate you taking the time to share your wonderful experience with such kind words. :)

Service Provided:
Install Garage Doors

Product:
Garage Door Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very professional service and quick. I love my new quiet garage door opener.

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A Response from: Dave P

Jennifer, Thank you so much for taking the time to write review about our service, we appreciate your time and your kind words :)

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I found Precision on the web, called and they were able to come out the next day. Terry gave me a education on my garage door & operator. It was loud, leaking something and I knew it needed attention. I have a very heavy door, 300+ pounds and found out my operator was lifting way more than it was supposed to over 50 pounds, normal is 10-15 lbs. I needed new springs and rollers. Once Terry was finished I could hardly hear my garage door go up or down. How nice! Terry was very knowledgeable.

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A Response from: Dave P.

Tammy, Thank you for taking the time to share your Precision experience, we appreciate your kind words...

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Terry was our technician. He explained everything and gave us options and prices prior to beginning. He worked quickly and was very pleasant and professional. 5 stars!!!

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A Response from: Dave P.

Thank you, Lathrop family! :) We appreciate you taking the time to review our service with such kind words :)

Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was impressed with Terry's knowledge about garage doors and openers. He diagnosed and repaired the problem efficiently and effectively. He was also personable and willing to answer any questions I had without hesitation. I was impressed and glad that I chose Precision Door to handle my problem. I will call the company if the need arises and I will recommend your company to those I know who may need your services in the future.

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A Response from: Dave P.

Mr. Smith, THANK YOU FOR THE KIND WORDS! We appreciate you, for taking the time to review our service, and praising our staff. Glad we could help, kind regards,

Service Provided:
Garage Door Repair

Product:
Rollers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

From the time of the call to the completion of the job was less than 2 hours and Terry Wilson was extremely professional and personable...what a combination! Thank You!

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A Response from: Brian

David, Thank you for the kind words, we appreciate you taking the time to review our service. Kind regards,

Service Provided:
Garage Door Repair

Product:
Rollers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The service was very thorough and provided several recommendations prior to performing work. I selected the service which suited my needs and cost limitations and he performed the work immediately within an hour. I would recommend Precision to a neighbor or friend. I also want to mention I contacted the other companies like garage door guys and several others who were not responsive to my phone inquiries which doubted my confidence in their service. This is a 5 star company with comparable costs. Do not be fooled by the low advertisement adds with other companies such as additional service charges.

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A Response from: Brian

Russell, Thank you for taking the time to review our service as well as some of the others, we appreciate you taking the time to write a review with such kind words... Many thanks,

Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Maintenance & repair options with costs were helpful in decisions. Precision has always come through with immediate needs. My first service experience was when I had to be at work in the early morning. I had a broken spring and as everyone knows, you're going nowhere until it's fixed. Precision was there and I was on my way to work on time. I highly recommend their 24 hr. service.

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A Response from: Brian

Ary, Thank you for taking the time to share your experience, we appreciate your kind words...

Service Provided:
Garage Door Opener Repair

Product:
Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Service was very prompt and courteous. Price was more than unexpected, but probably not unreasonable. Mr Wilson identified and corrected a small issue with the way the door hesitated as it went down. Thank you. PS: My first name is spelled DUANE rather than the way shown below. You might want to correct that in the record.

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A Response from: Dave P.

Thank you Mr. Graham for taking the time to review our service, we appreciate your kind words. I have corrected the spelling of your name in our database. We look forward to being your go to garage door company... Kind regards,

Service Provided:
Garage Door Opener Repair

Product:
Springs

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Kansas City, MO Area (816) 379-3838
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5429 Dr. Martin Luther King Jr. Blvd
Kansas City, MO 64130
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Suite D

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