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Precision Garage Door of Kansas Cityhas received 27 reviews, averaging 1.00 Stars:
Lee’s Summit, MO
Product:
Independence, MO
Extremely overpriced. If I had been there I would not have allowed my spouse to approve a spring and cable replacement that cost $1750!!!
- Sterling Olsen
Product:
Overland Park, KS
I just tried sending a detailed review and notice I couldnot get my review posted (server problem on the company end). I'll make this simple. This is not a good review. Servie person was dealing fast and loose. His procedures did not correspond to what the scheduler indicate would happen. Provided "service" I didn't aslk for and wound up charging $130 more than what he said would be charged. Service person was totally unprofessional. I'll be glad to provide details, but won't enumerate them here again since I'm not sure this review will even be posted or sent. Finally, the fact that I still haven't gotten an itemized bill really pisses me off, even though he said it would be sent immediately from his tablet. 24 hours later, I still don't have it. This is not a company either I or myi family in the KC area will deal with again.
- paulgxi@gmail.com
Overland Park, KS
Brian You asked for it so here goes. First, I had an appointment set up yesterday for 2-4pm. I stayed home waiting. London called at about 5:30 and said it would be about another 1 1/2 hours or so. He called around 6:45 and said he could be out at 8:15 which is way to late considering it's probably about an hours work. London was nice enough to show up at 8:00am this morning. But his first estimate for cable's and 2 springs was over $1,000.00. That is 2 1/2 times more than another estimate I received and his second estimate for $640.00 was a little over 1 1/2 times more than another estimate I received which I went with. Same amount of work, same materials etc. and the company has a 5 star rating. Too bad it didn't work out. Mike McIntosh
- Mike Mcintosh
Kansas City, MO
Overall I cannot find any reason to recommend this company. Paid to have a garage door opener installed because the one I had was not internet capable. Within an hour and a half of having the garage door opener installed my door would not open. Call Precision and they said they would contact the installer and nothing happened. Called back and they said they would send an emergency email and again no response. I could go on but in the end my car was stuck in my garage for 3 days. I understand the issue with the snow but you had the opportunity to resolve the issue. When you did come out I felt like I was bein g held hostage/blackmailed....pay me money to fix the door or have a $1,000 opener you can't use. I could understand if something broke I would have to pay but I had a perfectly operational door that ceased to work after your technician installed the opener...again....nothing was broken.
- Craig Jack
Product:
Raytown, MO
You are not going to like this review, and you most likely will not post it on your website, but I am going to give it anyway. Your tech was very friendly, knowledgeable, and did exactly what I needed, but the $265 charge for less than 30 minutes work, and no parts used, was totally ridiculous. Overhead Garage Door replaced the entire right-side spring about 3 years ago for $145. I am not sure why I did not call them this time around. I suppose that I saw your add on TV and decided to give Precision a try. Big mistake financially. ****I WILL NEVER CALL PRECISION AGAIN FOR ANYTHING!!!!!!!!!!!!!!!!!!!!! Also, please email me a receipt.
- Roger Gallup
Raytown, MO
The aervice was the worst experience I have ever had with any company. I was given a choice of several options togo with and the one I chose was alsothe recomendation by the employee. I was told that thw work was warranteed for 7 years at a cost of 1200 dollars and some change. Well two days later the garage door broke down. I had explained the the fixing it That Iwas ona tight budget and that mywife had ALS amd was terminal. He assured me that when the rollers springs and gears were replaced it ahould reduce the wear on the motor and ahould only put about 5 pounds of stress on the motor to lift. He also explained that when a door is lifted about balf way up it ahould stay in that poaition manually if everything os right. Well two days after the work the motor was blown and when I released the door pull cable and checked the spring it was loose and the door would not w en stay up when lifting it all the way up let alone halfway. It was obvious to me that. The spring was not adequitely tightened on the shaft. I explained this to the new tech when he came into my house and left him to do his work. Well he called me out to the garage first to make an accusation that I maybe had locked the garage door and tried to open it when it was locked. This was insulting to me. Ihave caluable things in my garage sowhen the door malfuntioned I locked it so my items would be safe. Then he went right in to ahowing me that the garage door stays up when I lift it half way up. I know the worker had to have done something when I was not in there to tighten the spring because it would not stay up at all for me. So I am 100 percent sure that was also a cover up. Bottom line this companies buisiness practices are shotty! I would not recomend themto anyone at all.
- Eric Robb
Product:
Lee’s Summit, MO
Had a Technician out to fix spring on garage door July 30, 2024. Spent a RIDICULOUS AMOUNT of $810 for parts and repair. This last Saturday night, Oct 19, 2024 I had to call again for the same reason. NO EMERGENCY SERVICES AVAILABLE UNTIL MONDAY, Oct 21 between 2-4pm. I just finished calling your answering service who told me the Tech would be calling me with an UPDATE. That was at 3:45 and it is now 4:05 and NOT A SINGLE BIT OF COMMUNICATION FROM ANYONE? Really? Is THIS YOUR CUSTOMER SERVICE STANDARD?
- Cynthia Lake
Liberty, MO
I was told by the salesman that installing a new door that my gab at the bottom of door and the cement would be covered but I still have a gab. He said the bottom sweep would cover it but the installer said it would not work and it didn't.
- Randy Thurston
Product:
Belton, MO
I still have not gotten an answer as to why I was charged 69.95 for an estimate. I the company right after it happened and they, they said they would have billing look into it. It has been 5 days and I still have not heard anything back.
- Ryan Johnson
Smithville, MO
still waiting for my quote
- Mr Stratton
Kansas City, MO
I was disappointed in the fact that the door is not fixed and ask for a verbal estimate and the quoted over 600.00 for two bottom panels the whole door was 900 installed. I ask about senior citizen discount couldn’t give a straight answer saw your add on TV very disappointed I see your company is all about the dollar thanks but no thanks
- Sylvester Whitmire
Kansas City, MO
Very displeased ... was told the work that was going to be done that did not end up getting done. The employee that did the work is no longer with the company makes me Wonder if it was something he Unprofessionally did. But now i'm trying to make me pay more for it. Got work done on February 14th 2024. On both of my garage doors, the one that I paid the most for As far as garage door opener, it was told he would replace rollers. And springs is broken. I spoke with General Manager . He was very rude And so was the driver, (not the Passenger) at my location.. Would never come back to Precision. I've moved on and asking another company to take care of the problem. They do not live by their motto in their commercial . All I can say is Karma happens To those that do wrong.
- Josef Washington
Parkville, MO
I had a garage door spring break the day before going out of town. So I called and go a same-day appt with 4-6pm arrival. I took off work early to be there. At 5:30pm, I received a call from technician that he did not have time to do the repair that day. I asked about coming the next morning, but he said he was already booked for the day and I'd have to reschedule. The technician still wanted to "accommodate" me by coming by to assess the problem and give a quote. I told him this was not necessary and not to come if he did not have time to replace the spring. This has been quite a frustrating experience, and I will not be a customer of Precision Door.
- Paul Mast
Kansas City, MO
The tech Steve was great. Cable on the door came off the drum and wrapped around the spring. Cables and spring are less than a year old. I still had to pay a $80.00 service fee for something that shouldn’t have happened with new hardware that was less than a year old.
- Michael Kline
Raytown, MO
I had a broken cable and wanted to replace it. Precision Doors tried to fix a lot of things I didn't need. I was quoted from $1400.00 down to $470.00 to fix it. I had another well established company fix the cable for under $200.00 that didn't try to sell stuff I didn't need !!!
- Stanley Smith
Raymore, MO
I just received a quote last night from a nice gentleman at Precision. I've used Precision in the past, which is why I called this time when my spring broke. When provided the quote, I was surprised in the cost. I told the gentleman we were going to get another quote, and he asked if he could call his boss to see if there were any discounts that could be provided, in which he returned and stated that no, the cost he provided was the best you could do. I called a neighbor friend of mine who's in construction and he provided me his door guy. When I called him, he laughed and said he loved I'd gotten a quote from Precisioin and not to share any of the dollar amounts bidded, just the materials and labor. He then added up with his cost, and surprisingly, to do the same work, with the same materials, he was less than 1/3 of the cost. He still doesn't know what I was quoted by you all, but said he gets calls all the time. I will tell you this is a bit disturbing, and I will use his business (and it is a business, a competitor of yours actually), and I will share his information with everyone I know, including my entire subdivision, whos houses are just as old as mine. It's unfortunate you all charge so much. Just wanted to share, as people talk, and this cost savings is definetely something that will talked about by me. Thank you, Kelly Wright
- Kelly Wright
Product:
Raytown, MO
Unfortunately I had a negative experience today with the tech who came to my house. After assessing my very old chain driven opener he told me he couldn’t work on my system. I understand the reasons he gave but rather than telling me what we could do he kept telling me that he couldn’t touch my system. He did remain courteous despite my obvious disappointment in this response. He did not at any time say he could replace my system and at that point I did not ask as I was very displeased. I sent him away due to him continuing to tell me what he couldn’t do for me. I would have greatly appreciated being told first what could be done and I would have paid to have a replacement but instead he left and I ended up very disappointed.
- Kim Robertson
Overland Park, KS
Bad service
- Sehrish Javed
Overland Park, KS
Lower than a 1*** I have tried to call the owner of the company with no reply. I had Daray, come out on Sunday 7/24/22 to repair spring that had broke. He told me he would give me a senior discount because I have grey hair. No big deal, but he tried to tell me the repairs would cost $2400. I said that was way to high for repairing a spring, so he adjusted the quote to a lower warranty period for $1600. I told him no and asked if he would help me raise the door to get cars out, he said it would be $200. I told him no and asked him to leave. Got both springs replaced today by a great guy that even looked at my 3rd car garage for $300. This company needs to look at their employees. This guy is a crook.
- Chip Burton
Lee’s Summit, MO
Precision came to my home on August 27 to give me a bid for replacing two garage doors. I told the rep. what I wanted and he said he would give me a cost estimate by Monday August 30. It is now September 4th I have yet to hear back. If this is the type of attention a potential customer gets I wonder what kind of service the company provides its customers. Very disappointed.
- Phillip Mall
Olathe, KS
I requested an appointment and your tech came out to give me a quote. Honestly, what i anticipated to be a $250 fee to fix a broken cable turned into a $784 "fix everything" upsell which i felt was not needed and unnecessary. Your tech (Daray) kept rattling off charges up to around $500 just to "fix" the door but made it clear that it may not be fixed and that i needed to do the $799 package (which he took a few dollars off). I do not believe my door needed anything more than a new cable that snapped and your tech essentially forced me into an $800 fix that should have been a $250 fix. He was here for 51 minutes start to finish. Extremely disappointed in this type of service when i am at a disadvantage with COVID happening and needing my door fixed. They were not wearing PPE either which did not make me nor my wife happy since they had to go through the house to make the repair.
- Chad Collins
Grandview, MO
If I do repairs, I'll go elsewhere This was supposedly a tune up They are very nice though
- Lisa Womack
Overland Park, KS
I got 5 estimate from 5 different vendors; your price was almost $3878.53 more than others.
- Iraj Nomani
Product:
Lee’s Summit, MO
Be aware they charge an environmental fee even on a service charge. Which doesn't make any sense to me.
- Margie Rex
Smithville, MO
They advertise free installation replacing a broken spring. However, they wanted to charge a re-torque fee. I believe that is part of the install.
- RICHARD DODSON
Richard, Thank you for taking the time to review our service. We do not charge for installing a spring, nor have we ever. When you buy a spring from us, the price of the spring includes installation. We do however charge a simple labor or rewind fee to set any of your old springs or adjust existing parts. I hope this clears up the confusion...
Product:
Kansas City, MO
The team that serviced my door worked swiftly and accurately thanks a lot. 5 star service!
- Ann Winston
Ann, Thank you for the kind words, we appreciate you for taking the time to review our service and sharing your Precision Door experience. Kind regards,
Product:
(816) 379-3838
(816) 379-3838(913) 850-6226
(913) 850-6226(785) 236-7657
(785) 236-7657(816) 281-8876
(816) 281-8876(913) 871-9297
(913) 871-9297(913) 871-9162
(913) 871-9162(816) 799-0016
(816) 799-0016(816) 872-3016
(816) 872-3016(785) 262-9189
(785) 262-9189Office: (816) 533-6803
5429 Dr. Martin Luther King Jr. Blvd
Kansas City, MO 64130
Office: (816) 944-1601
1201 W College St
Suite 700
Liberty, MO 64068
Office: (913)286-1225
815 S. Clairborne Road
Suite 215
Olathe, KS 66062
Office: 816-300-9687
656 SE Bayberry Lane
Suite 103A
Lee's Summit, MO 64063
Office: 785-236-7256
231 SE 53rd Street
Suite D
Topeka, KS 66609
We had a bearing and double spring replaced for our uninsulated garage door and it was $850!! This should be no more than $500 max and that would even be extreme! If I had known it was going to be that much, we would have gone with someone else! We definitely will not be using Precision Door again and we will let our friends know too. I called to confirm that there wasn’t some mistake and the person was unable to help. She called the “main office” but no one was there and she “did not have the knowledge base” to give me any idea of what this type of thing would cost. Our bad for not checking with multiple places first. Not going to happen again!
- Ryan Tate