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about Precision Garage Door
Precision Garage Door of Kansas Cityhas received 10 reviews, averaging 1.00 Stars:
Raytown, MO
Overland Park, KS
Bad service
- Sehrish Javed
Overland Park, KS
Lower than a 1*** I have tried to call the owner of the company with no reply. I had Daray, come out on Sunday 7/24/22 to repair spring that had broke. He told me he would give me a senior discount because I have grey hair. No big deal, but he tried to tell me the repairs would cost $2400. I said that was way to high for repairing a spring, so he adjusted the quote to a lower warranty period for $1600. I told him no and asked if he would help me raise the door to get cars out, he said it would be $200. I told him no and asked him to leave. Got both springs replaced today by a great guy that even looked at my 3rd car garage for $300. This company needs to look at their employees. This guy is a crook.
- Chip Burton
Lee’s Summit, MO
Precision came to my home on August 27 to give me a bid for replacing two garage doors. I told the rep. what I wanted and he said he would give me a cost estimate by Monday August 30. It is now September 4th I have yet to hear back. If this is the type of attention a potential customer gets I wonder what kind of service the company provides its customers. Very disappointed.
- Phillip Mall
Olathe, KS
I requested an appointment and your tech came out to give me a quote. Honestly, what i anticipated to be a $250 fee to fix a broken cable turned into a $784 "fix everything" upsell which i felt was not needed and unnecessary. Your tech (Daray) kept rattling off charges up to around $500 just to "fix" the door but made it clear that it may not be fixed and that i needed to do the $799 package (which he took a few dollars off). I do not believe my door needed anything more than a new cable that snapped and your tech essentially forced me into an $800 fix that should have been a $250 fix. He was here for 51 minutes start to finish. Extremely disappointed in this type of service when i am at a disadvantage with COVID happening and needing my door fixed. They were not wearing PPE either which did not make me nor my wife happy since they had to go through the house to make the repair.
- Chad Collins
Grandview, MO
If I do repairs, I'll go elsewhere This was supposedly a tune up They are very nice though
- Lisa Womack
Overland Park, KS
I got 5 estimate from 5 different vendors; your price was almost $3878.53 more than others.
- Iraj Nomani
Product:
Lee’s Summit, MO
Be aware they charge an environmental fee even on a service charge. Which doesn't make any sense to me.
- Margie Rex
Smithville, MO
They advertise free installation replacing a broken spring. However, they wanted to charge a re-torque fee. I believe that is part of the install.
- RICHARD DODSON
Richard, Thank you for taking the time to review our service. We do not charge for installing a spring, nor have we ever. When you buy a spring from us, the price of the spring includes installation. We do however charge a simple labor or rewind fee to set any of your old springs or adjust existing parts. I hope this clears up the confusion...
Product:
Kansas City, MO
The team that serviced my door worked swiftly and accurately thanks a lot. 5 star service!
- Ann Winston
Ann, Thank you for the kind words, we appreciate you for taking the time to review our service and sharing your Precision Door experience. Kind regards,
Product:
(816) 379-3838
(816) 379-3838(913) 850-6226
(913) 850-6226(913) 871-9297
(913) 871-9297(913) 871-9162
(913) 871-9162(816) 479-5440
(816) 479-5440(816) 799-0016
(816) 799-0016(816) 866-2022
(816) 866-2022(816) 872-3016
(816) 872-3016(816) 379-3880
(816) 379-3880Office: (816) 944-1601
1201 W College St
Suite 700
Liberty, MO 64068
Office: (913)286-1225
815 S. Clairborne Road
Suite 215
Olathe, KS 66062
Unfortunately I had a negative experience today with the tech who came to my house. After assessing my very old chain driven opener he told me he couldn’t work on my system. I understand the reasons he gave but rather than telling me what we could do he kept telling me that he couldn’t touch my system. He did remain courteous despite my obvious disappointment in this response. He did not at any time say he could replace my system and at that point I did not ask as I was very displeased. I sent him away due to him continuing to tell me what he couldn’t do for me. I would have greatly appreciated being told first what could be done and I would have paid to have a replacement but instead he left and I ended up very disappointed.
- Kim Robertson