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about Precision Garage Door
Precision Garage Door of Kansas Cityhas received 20 reviews, averaging 1.00 Stars:
Lee’s Summit, MO
Liberty, MO
I was told by the salesman that installing a new door that my gab at the bottom of door and the cement would be covered but I still have a gab. He said the bottom sweep would cover it but the installer said it would not work and it didn't.
- Randy Thurston
Product:
Belton, MO
I still have not gotten an answer as to why I was charged 69.95 for an estimate. I the company right after it happened and they, they said they would have billing look into it. It has been 5 days and I still have not heard anything back.
- Ryan Johnson
Smithville, MO
still waiting for my quote
- Mr Stratton
Kansas City, MO
I was disappointed in the fact that the door is not fixed and ask for a verbal estimate and the quoted over 600.00 for two bottom panels the whole door was 900 installed. I ask about senior citizen discount couldn’t give a straight answer saw your add on TV very disappointed I see your company is all about the dollar thanks but no thanks
- Sylvester Whitmire
Kansas City, MO
Very displeased ... was told the work that was going to be done that did not end up getting done. The employee that did the work is no longer with the company makes me Wonder if it was something he Unprofessionally did. But now i'm trying to make me pay more for it. Got work done on February 14th 2024. On both of my garage doors, the one that I paid the most for As far as garage door opener, it was told he would replace rollers. And springs is broken. I spoke with General Manager . He was very rude And so was the driver, (not the Passenger) at my location.. Would never come back to Precision. I've moved on and asking another company to take care of the problem. They do not live by their motto in their commercial . All I can say is Karma happens To those that do wrong.
- Josef Washington
Parkville, MO
I had a garage door spring break the day before going out of town. So I called and go a same-day appt with 4-6pm arrival. I took off work early to be there. At 5:30pm, I received a call from technician that he did not have time to do the repair that day. I asked about coming the next morning, but he said he was already booked for the day and I'd have to reschedule. The technician still wanted to "accommodate" me by coming by to assess the problem and give a quote. I told him this was not necessary and not to come if he did not have time to replace the spring. This has been quite a frustrating experience, and I will not be a customer of Precision Door.
- Paul Mast
Kansas City, MO
The tech Steve was great. Cable on the door came off the drum and wrapped around the spring. Cables and spring are less than a year old. I still had to pay a $80.00 service fee for something that shouldn’t have happened with new hardware that was less than a year old.
- Michael Kline
Raytown, MO
I had a broken cable and wanted to replace it. Precision Doors tried to fix a lot of things I didn't need. I was quoted from $1400.00 down to $470.00 to fix it. I had another well established company fix the cable for under $200.00 that didn't try to sell stuff I didn't need !!!
- Stanley Smith
Raymore, MO
I just received a quote last night from a nice gentleman at Precision. I've used Precision in the past, which is why I called this time when my spring broke. When provided the quote, I was surprised in the cost. I told the gentleman we were going to get another quote, and he asked if he could call his boss to see if there were any discounts that could be provided, in which he returned and stated that no, the cost he provided was the best you could do. I called a neighbor friend of mine who's in construction and he provided me his door guy. When I called him, he laughed and said he loved I'd gotten a quote from Precisioin and not to share any of the dollar amounts bidded, just the materials and labor. He then added up with his cost, and surprisingly, to do the same work, with the same materials, he was less than 1/3 of the cost. He still doesn't know what I was quoted by you all, but said he gets calls all the time. I will tell you this is a bit disturbing, and I will use his business (and it is a business, a competitor of yours actually), and I will share his information with everyone I know, including my entire subdivision, whos houses are just as old as mine. It's unfortunate you all charge so much. Just wanted to share, as people talk, and this cost savings is definetely something that will talked about by me. Thank you, Kelly Wright
- Kelly Wright
Product:
Raytown, MO
Unfortunately I had a negative experience today with the tech who came to my house. After assessing my very old chain driven opener he told me he couldn’t work on my system. I understand the reasons he gave but rather than telling me what we could do he kept telling me that he couldn’t touch my system. He did remain courteous despite my obvious disappointment in this response. He did not at any time say he could replace my system and at that point I did not ask as I was very displeased. I sent him away due to him continuing to tell me what he couldn’t do for me. I would have greatly appreciated being told first what could be done and I would have paid to have a replacement but instead he left and I ended up very disappointed.
- Kim Robertson
Overland Park, KS
Bad service
- Sehrish Javed
Overland Park, KS
Lower than a 1*** I have tried to call the owner of the company with no reply. I had Daray, come out on Sunday 7/24/22 to repair spring that had broke. He told me he would give me a senior discount because I have grey hair. No big deal, but he tried to tell me the repairs would cost $2400. I said that was way to high for repairing a spring, so he adjusted the quote to a lower warranty period for $1600. I told him no and asked if he would help me raise the door to get cars out, he said it would be $200. I told him no and asked him to leave. Got both springs replaced today by a great guy that even looked at my 3rd car garage for $300. This company needs to look at their employees. This guy is a crook.
- Chip Burton
Lee’s Summit, MO
Precision came to my home on August 27 to give me a bid for replacing two garage doors. I told the rep. what I wanted and he said he would give me a cost estimate by Monday August 30. It is now September 4th I have yet to hear back. If this is the type of attention a potential customer gets I wonder what kind of service the company provides its customers. Very disappointed.
- Phillip Mall
Olathe, KS
I requested an appointment and your tech came out to give me a quote. Honestly, what i anticipated to be a $250 fee to fix a broken cable turned into a $784 "fix everything" upsell which i felt was not needed and unnecessary. Your tech (Daray) kept rattling off charges up to around $500 just to "fix" the door but made it clear that it may not be fixed and that i needed to do the $799 package (which he took a few dollars off). I do not believe my door needed anything more than a new cable that snapped and your tech essentially forced me into an $800 fix that should have been a $250 fix. He was here for 51 minutes start to finish. Extremely disappointed in this type of service when i am at a disadvantage with COVID happening and needing my door fixed. They were not wearing PPE either which did not make me nor my wife happy since they had to go through the house to make the repair.
- Chad Collins
Grandview, MO
If I do repairs, I'll go elsewhere This was supposedly a tune up They are very nice though
- Lisa Womack
Overland Park, KS
I got 5 estimate from 5 different vendors; your price was almost $3878.53 more than others.
- Iraj Nomani
Product:
Lee’s Summit, MO
Be aware they charge an environmental fee even on a service charge. Which doesn't make any sense to me.
- Margie Rex
Smithville, MO
They advertise free installation replacing a broken spring. However, they wanted to charge a re-torque fee. I believe that is part of the install.
- RICHARD DODSON
Richard, Thank you for taking the time to review our service. We do not charge for installing a spring, nor have we ever. When you buy a spring from us, the price of the spring includes installation. We do however charge a simple labor or rewind fee to set any of your old springs or adjust existing parts. I hope this clears up the confusion...
Product:
Kansas City, MO
The team that serviced my door worked swiftly and accurately thanks a lot. 5 star service!
- Ann Winston
Ann, Thank you for the kind words, we appreciate you for taking the time to review our service and sharing your Precision Door experience. Kind regards,
Product:
(816) 379-3838
(816) 379-3838(913) 850-6226
(913) 850-6226(785) 236-7657
(785) 236-7657(816) 281-8876
(816) 281-8876(913) 871-9297
(913) 871-9297(913) 871-9162
(913) 871-9162(816) 799-0016
(816) 799-0016(816) 872-3016
(816) 872-3016(785) 262-9189
(785) 262-9189Office: (816) 944-1601
1201 W College St
Suite 700
Liberty, MO 64068
Office: (913)286-1225
815 S. Clairborne Road
Suite 215
Olathe, KS 66062
Office: 816-300-9687
656 SE Bayberry Lane
Suite 103A
Lee's Summit, MO 64063
Had a Technician out to fix spring on garage door July 30, 2024. Spent a RIDICULOUS AMOUNT of $810 for parts and repair. This last Saturday night, Oct 19, 2024 I had to call again for the same reason. NO EMERGENCY SERVICES AVAILABLE UNTIL MONDAY, Oct 21 between 2-4pm. I just finished calling your answering service who told me the Tech would be calling me with an UPDATE. That was at 3:45 and it is now 4:05 and NOT A SINGLE BIT OF COMMUNICATION FROM ANYONE? Really? Is THIS YOUR CUSTOMER SERVICE STANDARD?
- Cynthia Lake