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Precision Garage Door of Kansas City
about Precision Garage Door
has received 7 reviews, averaging 3.00 Stars:
I had a very distressing time today. My door opener installer was very capable, however when it came time to pay for the installation the charge was $150 more than the invoice I was sent. When I asked why he was disgusted with the whole job. Apparently, it took longer than he anticipated and it was horribly hot. I feel bad about that but I can not do anything about the outside temperatures. I was also under the impression that I was getting a keypad with this but that was disclosed later that I am not getting that either. This garage door was 110% more than the one I had installed 10 years ago and that just seems excessive. I asked the guy to just run the bill and leave because I was really upset at the additional cost that I can't do anything about. I was mistakenly under the impression that the invoice was the final word. I will read documents more carefully in the future. I guess that's the world we live in. People can just sit in your house and yammer and not just do like I asked and run the ticket...I asked 3 times for him to run the ticket and leave and I'm the crazy one. It's hot and I am spent for today.
- Brenda Nelson
Overland Park, KS
The prices are excessive. I was told there would be a trip fee, so once they're there, it's hard to turn them away, but for a simple cable ($100 each), pulley and spring replacement (just one of the springs since they are also over $100), they wanted over $400. If I had any idea that the pricing would be this high, I would have shopped around more. They offered a more in-depth replacement of all of the hardware, wanting almost $1000. Can't you buy a new door for that? Ridiculous. It was supposed to include a general check, but I had to ask him to lubricate the track. First he said there was nothing that could be done and then he reluctantly gave it a quick spray which took care of the vibration. I've had this job done in the past for less than $100. I will definitely ask for pricing over the phone the next time I call anyone for home services.
- Cindy Fisher
Overland Park, KS
My garage door broke. I had used Precision before with wonderful success. Andrew Halvorsen was dispatched to inspect and perform any repairs. He was absolutely wonderful and I ended up ordering a new door from Precision with his most competent help. Just loved him. The day of installation October 30, 2019 unfortunately Andrew was not the installer and the technician that arrived was argumentative and lectured me on my purchase of a Direct Drive (Sommer) garage door opener I purchased independently for installation. He admitted he had never seen them before. I called the office to complain about his ugly attitude and although I was assured they would speak with him only a slight improvement was seen. Amazing that the Precision would allow any employee to treat a customer like that. This is not at all the experience I have EVER had with Precision! Bravo Andrew you are a star the other employees could learn a lot from you.
- Mary Baker
Hickman Mills, MO
they did the job, I thought it was very pricey, should have hired the garage door people instead of a handyman if it was going to be that pricey, I didn't have the coupon for free service call because they were referred through this site, therefore they charged $49.00 did not get senior discount there were no consideration for me just a hard price!!! was desperate next time I will take my time and hire people that care about the cost!!
- Kim Stickler
Hi Mary, after review of your ticket I am a bit confused over your comments,the technician did give you a discount that was greater then the senior discount that you are referring to if you have any other issues please feel free to contact me.
Kansas City, MO
The person who did the on site estimate was very polite and prices seemed good. I've made 4 follow-up calls now to proceed with my estimate and the person who answers the phone states a tech will call me back but i've never received a call back. I have no other choice to take my business somewhere else.
- Shawn Mauery
I WAS DISAPPOINTED IN THE PRICE. INSTALLATION WENT WELL AND THE MEN WERE PROFESSIONAL AND VERY POLITE. I THOUGHT $250 TO REPAIR A SPRING WAS TOO HIGH
- Robert Ritz
I would be disappointed too! If a single residential spring cost that much, unless it was a special order or a very very big door. Looking at the work that was done, there was some confusion on explaining we replaced both springs and serviced the double door. Thank you for your review we will be reaching out and apologizing for this misunderstanding it's important to us that customers fully understand there purchase.
Grain Valley, MO
Tobin Watkins was my service technician and he did an outstanding job on my garage door repair. I did not have any issues with the guys that came out or the repair work that I had done. I did have a slight problem with the fact that I was scheduled from 12-2. I received a call after 2 to let me know that they were running behind and would call me when they were on the way out. I did get another call around 4:30 for more specifics of the work that I need done and let me know that they were on the way. They finally arrived just after 5pm... Had I known this I would have selected a later time in the day so I wouldn't have missed 1/2 of work.
- Dawn Wilkinson
I apologize for the breakdown in communication, and we will work harder to improve in this area. We greatly appreciate your candor and glowing review, we strive to always provide outstanding service to all our customers.
Office: (816) 533-6803
5429 Blue Pkwy
Kansas City, MO 64130
Office: (816) 944-1601
1201 W College St
Liberty, MO 64068
815 S. Clairborne Road
Olathe, KS 66062