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about Precision Garage Door
Precision Garage Door of Kansas Cityhas received 1472 reviews, averaging 4.85 Stars:
Overland Park, KS
Mr. Hoffman, Thank you for taking the time to reach out to us with your concerns, your recent purchase of the Lift Master 8550, was an excellent choice. Unfortunately the standard wood screws supplied by Lift Master were not enough to pull your big heavy wood door. We do offer an Operator bracket that is use on steel doors and any door of extreme weight, but I believe our tech's were able to save you the additional expense of the heavy duty operator bracket by using carriage bolts that they drilled through your door. Again thank you for using Precision Door, were only a phone call away if you have any questions or concerns. :) Kind regards,
Product:
Lee’s Summit, MO
Technicians did a great job and were friendly. Cost seems too high. $65 for a bracket? Will probably look around for a better price next time.
- Nick & Maria Danna
Maria, Thank you for using our service, we love what we do! The bracket you are referring to, is a Center Bearing Bracket that allows your shaft to turn while supporting the two high cycle torsion springs that are bolted together on the bracket, It has 13 stainless steel ball bearing, and is a key piece of the daisy chain that makes your door go up and down. The price of the bracket includes the installation of the bracket. And you received a 5 year warranty on parts and labor. I hope that this helps you with your concern about what you received. I know looking at an invoice and seeing the word bracket and 65.00 and not knowing what you got would put me out of sorts as well. :)
Product:
Kansas City, MO
This was second time to use Precision Door Service. I am just as impress this time as the first. Called at 8 Saturday morning and repair person was here around 9:30. Although the news wasn't good , a new system was installed, explanations provided, good clean up, very courteous, and done in about an hour.
- Nadine Gordon
Nadine, Thank you for your continued patronage of our service, I'm glad we could get there so soon. We appreciate you taking the time to share your wonderful experience with such kind words. :)
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Prairie Village, KS
The guys were great! Arrived promptly when I called after on spring broke and the door crashed. I could not lift the wooden door by myself, had to have the work done fast. They opened it and put new springs and cables on both sides, re-installed the runners, did an entire fix of everything but the door itself, for 10% of what I had been told years was the only solution to my problems: to replace the door ! One corner of the door had been bent in, and the door only manually operative, for 8 years!
- doug drake
Doug, Thank you for sharing your Precision experience, and letting us know that your happy. Terry and the rest of us love what we do and it's reviews like yours that let us know were doing it right :)
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Kansas City, MO
Very professional service and quick. I love my new quiet garage door opener.
- Jennifer Bragg
Jennifer, Thank you so much for taking the time to write review about our service, we appreciate your time and your kind words :)
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Aaron went above and beyond the call of duty to get my garage door fixed. It looked really bad after it fell off the tracks and was barely hanging. Aaron safely but surely maneuvered the door down and away from my car still in garage. Price was very competitive, technician was on time very knowledgeable and professional. Precision door kc just got a new customer. Thank you
- Papa Diop
Papa, Thank you for taking the time to share your Precision Door experience, we love to hear back from our customers. And Aaron feels like a super hero when he saves a car and a door... Your kind words are greatly appreciated! Kind regards,
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Lenexa, KS
Fast, excellent service. Polite, friendly and respectful technicians. They answered all my questions and provided details of all the issues they found and made recommendations for the future maintenance needed. I would highly recommend Precision and will use them again in the future.
- Roger appleby Deborah nicholson
Roger, Thank you for the kind words, we appreciate you taking the time to write a review and sharing your experience.
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Overland Park, KS
Price quoted on the phone was for materials only. A labor charge was added. You should be clear that the quoted price is materials only. Lubrication/disposal fee is ridiculous. You could have left the springs in my garbage. Classic bait and switch. It would not have been as easy for you if I had been home.
- Patrick GOVE
Thank you for your review. I can understand your frustrations working second hand and not being informed. I reviewed the phone call your wife placed. First, To clarify we do charge labor with all parts installed ( included in parts price ) or bid on site jobs that do not require our parts, but more as labor to complete a task at hand, and the quote is confirmed beforehand by the Tech and all parties. We do however have a service call that does not have any labor attached to it for the purpose of repairs, but to schedule your timeframe and complete a full inspection of your door and opener and provide you with a complete solution to fix your door to standards recommended by the International door association. We do offer a discount on such service call when customers perform service at time of discussed timeframe. Secondly, Materials/Lube/Environmental/Maintenance Fee, Is standard in EVERY single service company. You are paying for it somewhere. Nothing would of made us happier to have you the decision maker at home. You would have seen and learned the importance of how all the functioning parts play a role in your everyday usage to minus frequent repairs of essentially your front door. Our Goal is Simple To provide 3 things. 1. Best Service = Professional and on time 2. Best Parts = We exceed the industry standards 3. Best Warranty = Peace of mind If you find that we missed on our Goal let me know. I hope this brings light to your concerns. Sincerely,
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Overland Park, KS
Thank you to Eric S. He did an excellent job of explaining to me exactly what had happened to my garage door opener. He also explained the options concerning the repair. Thank you for coming out and taking care of the problem so quickly! I will call you again if I have any other problems. 5 star rating!
- Patricia Lana
Patrica, Thank you for the kind words and taking the time to share your precision experience :)
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Kansas City, MO
I found Precision on the web, called and they were able to come out the next day. Terry gave me a education on my garage door & operator. It was loud, leaking something and I knew it needed attention. I have a very heavy door, 300+ pounds and found out my operator was lifting way more than it was supposed to over 50 pounds, normal is 10-15 lbs. I needed new springs and rollers. Once Terry was finished I could hardly hear my garage door go up or down. How nice! Terry was very knowledgeable.
- Tammy Gauthier
Tammy, Thank you for taking the time to share your Precision experience, we appreciate your kind words...
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Stilwell, KS
Had a small problem 5 months after a new model operator had been installed. Called Precision. They came out the same afternoon and had the problem corrected in about 5 min. No charge under warranty.
- Robert in Stilwell
Robert, Thank you for he kind words, and taking the time to review our service.
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Lee’s Summit, MO
Terry, the technician was extremely professional and very helpful and friendly. He did a great job answering all of my questions and providing me with a detailed cost estimate. I look forward to doing business in the future and recommending precision door to other people.
- Brian Doerhoff
Brian, We look forward to installing your door. Thank you for the kind words :)
Shawnee, KS
5/5. Tech was very knowledgable and very kind.
- Beth Menghini
Beth, Thank you for the kind words and taking the time to review our service. We appreciate it!
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Mission, KS
Norma Jean Channel called to report how impressed she was with Eric's politeness and professionalism. She was just tickled about how he did not criticize her because she didn't know anything about garage doors and he was patient and kind to her, and she wanted to tell his supervisor that whoever trained him did an excellent job.
- Normal Jean Channel
Normal, Thank you for the kind words, it's not just the training, Eric is a wonderful guy!
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Shawnee, KS
Excellent customer service!! Terry was very knowledgeable about what needed to be done did a great job. I was impressed with the speed at which not only he showed up to the house, but was able to complete the entire job. Thanks again!! Bryan & Annette Hallock.
- Bryan Hallock
Hallock family, Thank you for your kind words, and taking the time to review our service. We love what we do, and we love to hear back from the people we do it for :)
Product:
Overland Park, KS
Fast, professional service at a reasonable price. We needed weekend service call after a spring broke and door could not be opened. We received same-day service on a Saturday. Prompt, professional, friendly quick service and the price was right. I've found my new garage door company.
- Glenn Carney
Glenn, Thank you for the kind words, we appreciate you taking the time to review our service and share your experience with those that may need our service in the future.
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Kansas City, MO
Terry was our technician. He explained everything and gave us options and prices prior to beginning. He worked quickly and was very pleasant and professional. 5 stars!!!
- Joe & ellen Lathrop
Thank you, Lathrop family! :) We appreciate you taking the time to review our service with such kind words :)
Product:
Overland Park, KS
Fast, prompt service. The technician knew exactly what was wrong and how to fix it. I would definitely use them again.
- Tim Finnegan
Tim, Thank you for the kind words, and taking the time to review our service. We really appreciate the feedback!!! :)
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Leavenworth, MO
I HAD USED YOUR SERVICE BEFORE AND WAS VERY SATISFIED WITH IT. I FOUND THIS EXPERIENCE THE SAME. YOUR TECH WAS KIND AND COMPLETED THE JOB IN AN EXCELLENT WAY. BEFORE HE STARTED, HE EXPLAINED EVERY DETAIL AND CHARGE. THANK YOU.
- Geroge Outlaw
George, We know you have many choices for garage door repair, thank you for using us and taking the time to review our service. We appreciate your kind words.
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Shawnee, KS
Our garage door broke on a Sunday and Terry was there within an hour. I very rarely write reviews but Terry demonstrated a very positive attitude and extreme professional competence, two qualities that are pretty hard to come by these days, especially on a Sunday afternoon. Terry got our door operational and then came back a couple of days later to install a part he had to order. When he came back, he did so at 6PM when it was convenient for us. Prices were also very reasonable.
- Laurel Reynolds
Reynolds family, We appreciate your kind words and taking the time to review our service, Terry loves to hear back from his customers, and it lets us know that we delivered on our promise to do everything right and on time...
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Overland Park, KS
Terry Smith installed a new garage door and all the hardware. Terry was professional and did an outstanding job performing this task.
- Betty Blomberg
Betty, Thank you so much for reviewing our service, Terry loves the attention, lol... It also lets us know that we have completed everything to your satisfaction, and we like to hear that.
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Olathe, KS
Technician arrived during the time designated when making the appointment and advised us the best/worst scenerio of our situation. We opted to change out all the hardware (which included a 10 yr warranty) and he proceeded to do the job in a timely manner. It was somewhat more than we wanted to spend but we've had this same garage door worked on several times in the past and the repairs were only temporary so in the long run paying more to get it done "right" may be the best plan in the long run. We replaced a lot of parts; namely; springs; safety cables; extension cables; and rollers Time will be the true test to the workmanship performed. Thank YOU
- Kathy Mullen
Kathy, Thank you for your kind words, and taking the time to review our service. Your feed back lets us know that we're doing what we promise in the field. Thank you again, kind regards,
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Leawood, KS
***** Terry, the technician, showed up on time, on a Saturday night, and fixed my opener. He was professional and took care of all the issues I had and more that he found. I highly recomend Precicion. Thank you, Marshall Widman
- Marshall Widman
Mr. Widman, Thank you for the kind words, and taking the time to review our service, Terry loves to hear back from the customers and so do we :) Kind regards,
Product:
Kansas City, MO
I was impressed with Terry's knowledge about garage doors and openers. He diagnosed and repaired the problem efficiently and effectively. He was also personable and willing to answer any questions I had without hesitation. I was impressed and glad that I chose Precision Door to handle my problem. I will call the company if the need arises and I will recommend your company to those I know who may need your services in the future.
- samuel smith
Mr. Smith, THANK YOU FOR THE KIND WORDS! We appreciate you, for taking the time to review our service, and praising our staff. Glad we could help, kind regards,
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Olathe, KS
Terry was very friendly and knowledgeable. He explained the problem and the recommended repair. The work was completed quickly and our garage was spotless. The door works even better now. Thank you Terry for your great customer service.
- 1joe and carol Watson
Carol, Thank you for the kind words, and taking the time to review our service. Terry loves to get feed back from his customers :) Kind regards,
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Kansas City, MO
From the time of the call to the completion of the job was less than 2 hours and Terry Wilson was extremely professional and personable...what a combination! Thank You!
- David Gilmore
David, Thank you for the kind words, we appreciate you taking the time to review our service. Kind regards,
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Lenexa, KS
Aaron called in advance to confirm appointment and arrived on time. Gave me a detailed estimate and three options for repair and service to my garage doors. Very professional and courteous to my wife and myself. Job was done quickly and correctly in a short period of time. We highly recommend this company and Aaron.
- Thomas Nicks
Thomas, Thank you for taking the time to review our service with your kind words. Aaron appreciates hearing back from great customers like you're self...
Product:
Kansas City, MO
The service was very thorough and provided several recommendations prior to performing work. I selected the service which suited my needs and cost limitations and he performed the work immediately within an hour. I would recommend Precision to a neighbor or friend. I also want to mention I contacted the other companies like garage door guys and several others who were not responsive to my phone inquiries which doubted my confidence in their service. This is a 5 star company with comparable costs. Do not be fooled by the low advertisement adds with other companies such as additional service charges.
- Russell Santo
Russell, Thank you for taking the time to review our service as well as some of the others, we appreciate you taking the time to write a review with such kind words... Many thanks,
Product:
Kansas City, MO
Maintenance & repair options with costs were helpful in decisions. Precision has always come through with immediate needs. My first service experience was when I had to be at work in the early morning. I had a broken spring and as everyone knows, you're going nowhere until it's fixed. Precision was there and I was on my way to work on time. I highly recommend their 24 hr. service.
- Ary Renaud
Ary, Thank you for taking the time to share your experience, we appreciate your kind words...
Product:
Overland Park, KS
Terry the technician that serviced my garage door was prompt, courteous, and very knowledgeable. He called ahead of time to give me an ETA and arrived when he said he would. He replaced the springs to my door quickly and efficiently and made sure everything was cleaned up prior to departing. I will need to purchase new doors in the near future and will be calling Precision to perform the work.
- Bill Bade
Bill, Thank you for your kind words and taking the time to reviewing our service, we appreciate your patronage! Kind regards :)
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(816) 379-3838
(816) 379-3838(913) 850-6226
(913) 850-6226(785) 236-7657
(785) 236-7657(816) 281-8876
(816) 281-8876(913) 871-9297
(913) 871-9297(913) 871-9162
(913) 871-9162(816) 799-0016
(816) 799-0016(816) 872-3016
(816) 872-3016(785) 262-9189
(785) 262-9189Office: (816) 533-6803
5429 Dr. Martin Luther King Jr. Blvd
Kansas City, MO 64130
Office: (816) 944-1601
1201 W College St
Suite 700
Liberty, MO 64068
Office: (913)286-1225
815 S. Clairborne Road
Suite 215
Olathe, KS 66062
Office: 816-300-9687
656 SE Bayberry Lane
Suite 103A
Lee's Summit, MO 64063
Office: 785-236-7256
231 SE 53rd Street
Suite D
Topeka, KS 66609
3 Stars The Product was fine. The Installation failed to exceed my expectations. Technicians were not familiar with older house construction. Did not have proper tools or training in quality installation management.
- RICHARD HOFFMAN