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about Precision Garage Door
Precision Garage Door of Kansas Cityhas received 1421 reviews, averaging 4.86 Stars:
Overland Park, KS
Tim, Thank you for taking the time to review our service, it means a lot to the guy's. They love what they do, and it puts a big smile on their faces when a customer takes the time to acknowledge a job well done.I noticed you had a complete overhaul on your 8 x 7 door and replaced the springs and rollers on your double door, this means unfortunately we may never see you again. May the wind always be at your back! Kind regards,
Product:
Olathe, KS
The guys did a great job. They worked efficiently, set everything up, explained all my options and showed me how to work all the new gadgets.
- Tom Haymaker
Tom, Thank you for the kind words, there's nothing like a new Lift Master belt driven operator. Quite and efficient, makes you want to spend more time in the garage, lol.
Product:
Liberty, MO
I vote for 555555555555stars were on time for service call, very professional. In explaining repair as well as explaining tuning up garage door, door was repaired in very short period of time
- Alan
Alan, Thank you for all the stars, we appreciate your enthusiasm, and taking the time to review our service.
Product:
Kansas City, MO
Great job! Very quick and efficient.
- Andrew Bayne
Andrew, Thank you for the 5 stars, we appreciate you taking the time to review our service with such kind words! Kind regards,
Product:
Kansas City, MO
Work was great, price wasn't so great. Seemed like the price was at least twice what I would have thought for the parts and labor that were installed. Only took about 45 minutes to install two extension springs and four pulleys. Ask for itemized statement, electronic version that is e-mailed only has total amount indicated and no break-down.
- Terry
Terry, You should of received an emailed Itemize statement along with your inspection,warranty and the Good, Better and Best solution for your door. I left a message for you, but have not heard back, so I'm mailing a duplicate Itemize statement to you. The parts purchased include the labor and tax. I did notice that you went with the better option, and replaced your pulley's, the pulley's are a commercial grade and will last you much longer than your original pulley's. We appreciate you choosing Precision and want to make sure your happy, not only with the service, but the price of the service. Thank you for taking the time to write to us and commending our service tech's for a job well done...
Product:
Mission, KS
Great customer service on the phone and easy scheduling. They showed up on time and provided professional and timely service.
- Kyle Hodges
Kyle, Thank you for the kind words, it's nice to hear back from our customers, it lets us know that all cylinders are firing the way they're suppose to. We appreciate your time and thank you again for using Precision door.
Product:
Shawnee, KS
Arron was awesome ! He is a fantastic employee. You should feel privileged to have him. That young man needs a raise. A business owner my self. He's exactly the employee I am looking for ! Take good care of him. Once again. Please thank him for his hard work !
- Chris Conrad
Chris, Thank you for your kind words, Aaron is an excellent employee, he cares about his work and your satisfaction with the job. We our blessed to have such great employees, they're what makes the difference on the quality of the jobs that we do.
Product:
Lee’s Summit, MO
Our extra garage door would not fully open. We had had service done on our main garage door the previous year by Precision and we called them, again. Terry came and evaluated the situation. The workings were original to the house and so we decided to have them all replaced. When trying to open the door, Terry saw that gear shaft was stripped. Thus, this was replaced. Very pleased with the service and personnel.
- Jonelle Delacour
JoNelle, Thank you for your continued support, we know you have a lot of choices when it comes to garage door repair, we appreciate your patronage to our service and taking the time to let us know that we're doing things right.
Product:
Shawnee, KS
Fast, excellent work. Very good clean-up after the job was done. Terry's crew were pleasant guys who seemed to enjoy what they were doing and explaining what was needed. I probably could have saved a couple of bucks going to another company, but I would not change a thing. I feel comfortable with the work done and the warranty on that work. Nice job, guys.
- John Bates
John, Thank you for letting us know that you wouldn't go anywhere else, our guy's take pride in what they do and love their work. With the 5 year warranty you received on our parts and labor, we know you made the right choice too :}
Product:
Overland Park, KS
3 Stars The Product was fine. The Installation failed to exceed my expectations. Technicians were not familiar with older house construction. Did not have proper tools or training in quality installation management.
- RICHARD HOFFMAN
Mr. Hoffman, Thank you for taking the time to reach out to us with your concerns, your recent purchase of the Lift Master 8550, was an excellent choice. Unfortunately the standard wood screws supplied by Lift Master were not enough to pull your big heavy wood door. We do offer an Operator bracket that is use on steel doors and any door of extreme weight, but I believe our tech's were able to save you the additional expense of the heavy duty operator bracket by using carriage bolts that they drilled through your door. Again thank you for using Precision Door, were only a phone call away if you have any questions or concerns. :) Kind regards,
Product:
Lee’s Summit, MO
Technicians did a great job and were friendly. Cost seems too high. $65 for a bracket? Will probably look around for a better price next time.
- Nick & Maria Danna
Maria, Thank you for using our service, we love what we do! The bracket you are referring to, is a Center Bearing Bracket that allows your shaft to turn while supporting the two high cycle torsion springs that are bolted together on the bracket, It has 13 stainless steel ball bearing, and is a key piece of the daisy chain that makes your door go up and down. The price of the bracket includes the installation of the bracket. And you received a 5 year warranty on parts and labor. I hope that this helps you with your concern about what you received. I know looking at an invoice and seeing the word bracket and 65.00 and not knowing what you got would put me out of sorts as well. :)
Product:
Kansas City, MO
This was second time to use Precision Door Service. I am just as impress this time as the first. Called at 8 Saturday morning and repair person was here around 9:30. Although the news wasn't good , a new system was installed, explanations provided, good clean up, very courteous, and done in about an hour.
- Nadine Gordon
Nadine, Thank you for your continued patronage of our service, I'm glad we could get there so soon. We appreciate you taking the time to share your wonderful experience with such kind words. :)
Product:
Prairie Village, KS
The guys were great! Arrived promptly when I called after on spring broke and the door crashed. I could not lift the wooden door by myself, had to have the work done fast. They opened it and put new springs and cables on both sides, re-installed the runners, did an entire fix of everything but the door itself, for 10% of what I had been told years was the only solution to my problems: to replace the door ! One corner of the door had been bent in, and the door only manually operative, for 8 years!
- doug drake
Doug, Thank you for sharing your Precision experience, and letting us know that your happy. Terry and the rest of us love what we do and it's reviews like yours that let us know were doing it right :)
Product:
Kansas City, MO
Very professional service and quick. I love my new quiet garage door opener.
- Jennifer Bragg
Jennifer, Thank you so much for taking the time to write review about our service, we appreciate your time and your kind words :)
Product:
,
Aaron went above and beyond the call of duty to get my garage door fixed. It looked really bad after it fell off the tracks and was barely hanging. Aaron safely but surely maneuvered the door down and away from my car still in garage. Price was very competitive, technician was on time very knowledgeable and professional. Precision door kc just got a new customer. Thank you
- Papa Diop
Papa, Thank you for taking the time to share your Precision Door experience, we love to hear back from our customers. And Aaron feels like a super hero when he saves a car and a door... Your kind words are greatly appreciated! Kind regards,
Product:
Lenexa, KS
Fast, excellent service. Polite, friendly and respectful technicians. They answered all my questions and provided details of all the issues they found and made recommendations for the future maintenance needed. I would highly recommend Precision and will use them again in the future.
- Roger appleby Deborah nicholson
Roger, Thank you for the kind words, we appreciate you taking the time to write a review and sharing your experience.
Product:
Overland Park, KS
Price quoted on the phone was for materials only. A labor charge was added. You should be clear that the quoted price is materials only. Lubrication/disposal fee is ridiculous. You could have left the springs in my garbage. Classic bait and switch. It would not have been as easy for you if I had been home.
- Patrick GOVE
Thank you for your review. I can understand your frustrations working second hand and not being informed. I reviewed the phone call your wife placed. First, To clarify we do charge labor with all parts installed ( included in parts price ) or bid on site jobs that do not require our parts, but more as labor to complete a task at hand, and the quote is confirmed beforehand by the Tech and all parties. We do however have a service call that does not have any labor attached to it for the purpose of repairs, but to schedule your timeframe and complete a full inspection of your door and opener and provide you with a complete solution to fix your door to standards recommended by the International door association. We do offer a discount on such service call when customers perform service at time of discussed timeframe. Secondly, Materials/Lube/Environmental/Maintenance Fee, Is standard in EVERY single service company. You are paying for it somewhere. Nothing would of made us happier to have you the decision maker at home. You would have seen and learned the importance of how all the functioning parts play a role in your everyday usage to minus frequent repairs of essentially your front door. Our Goal is Simple To provide 3 things. 1. Best Service = Professional and on time 2. Best Parts = We exceed the industry standards 3. Best Warranty = Peace of mind If you find that we missed on our Goal let me know. I hope this brings light to your concerns. Sincerely,
Product:
Overland Park, KS
Thank you to Eric S. He did an excellent job of explaining to me exactly what had happened to my garage door opener. He also explained the options concerning the repair. Thank you for coming out and taking care of the problem so quickly! I will call you again if I have any other problems. 5 star rating!
- Patricia Lana
Patrica, Thank you for the kind words and taking the time to share your precision experience :)
Product:
Kansas City, MO
I found Precision on the web, called and they were able to come out the next day. Terry gave me a education on my garage door & operator. It was loud, leaking something and I knew it needed attention. I have a very heavy door, 300+ pounds and found out my operator was lifting way more than it was supposed to over 50 pounds, normal is 10-15 lbs. I needed new springs and rollers. Once Terry was finished I could hardly hear my garage door go up or down. How nice! Terry was very knowledgeable.
- Tammy Gauthier
Tammy, Thank you for taking the time to share your Precision experience, we appreciate your kind words...
Product:
Stilwell, KS
Had a small problem 5 months after a new model operator had been installed. Called Precision. They came out the same afternoon and had the problem corrected in about 5 min. No charge under warranty.
- Robert in Stilwell
Robert, Thank you for he kind words, and taking the time to review our service.
Product:
Lee’s Summit, MO
Terry, the technician was extremely professional and very helpful and friendly. He did a great job answering all of my questions and providing me with a detailed cost estimate. I look forward to doing business in the future and recommending precision door to other people.
- Brian Doerhoff
Brian, We look forward to installing your door. Thank you for the kind words :)
Shawnee, KS
5/5. Tech was very knowledgable and very kind.
- Beth Menghini
Beth, Thank you for the kind words and taking the time to review our service. We appreciate it!
Product:
Mission, KS
Norma Jean Channel called to report how impressed she was with Eric's politeness and professionalism. She was just tickled about how he did not criticize her because she didn't know anything about garage doors and he was patient and kind to her, and she wanted to tell his supervisor that whoever trained him did an excellent job.
- Normal Jean Channel
Normal, Thank you for the kind words, it's not just the training, Eric is a wonderful guy!
Product:
Shawnee, KS
Excellent customer service!! Terry was very knowledgeable about what needed to be done did a great job. I was impressed with the speed at which not only he showed up to the house, but was able to complete the entire job. Thanks again!! Bryan & Annette Hallock.
- Bryan Hallock
Hallock family, Thank you for your kind words, and taking the time to review our service. We love what we do, and we love to hear back from the people we do it for :)
Product:
Overland Park, KS
Fast, professional service at a reasonable price. We needed weekend service call after a spring broke and door could not be opened. We received same-day service on a Saturday. Prompt, professional, friendly quick service and the price was right. I've found my new garage door company.
- Glenn Carney
Glenn, Thank you for the kind words, we appreciate you taking the time to review our service and share your experience with those that may need our service in the future.
Product:
Kansas City, MO
Terry was our technician. He explained everything and gave us options and prices prior to beginning. He worked quickly and was very pleasant and professional. 5 stars!!!
- Joe & ellen Lathrop
Thank you, Lathrop family! :) We appreciate you taking the time to review our service with such kind words :)
Product:
Overland Park, KS
Fast, prompt service. The technician knew exactly what was wrong and how to fix it. I would definitely use them again.
- Tim Finnegan
Tim, Thank you for the kind words, and taking the time to review our service. We really appreciate the feedback!!! :)
Product:
Leavenworth, MO
I HAD USED YOUR SERVICE BEFORE AND WAS VERY SATISFIED WITH IT. I FOUND THIS EXPERIENCE THE SAME. YOUR TECH WAS KIND AND COMPLETED THE JOB IN AN EXCELLENT WAY. BEFORE HE STARTED, HE EXPLAINED EVERY DETAIL AND CHARGE. THANK YOU.
- Geroge Outlaw
George, We know you have many choices for garage door repair, thank you for using us and taking the time to review our service. We appreciate your kind words.
Product:
Shawnee, KS
Our garage door broke on a Sunday and Terry was there within an hour. I very rarely write reviews but Terry demonstrated a very positive attitude and extreme professional competence, two qualities that are pretty hard to come by these days, especially on a Sunday afternoon. Terry got our door operational and then came back a couple of days later to install a part he had to order. When he came back, he did so at 6PM when it was convenient for us. Prices were also very reasonable.
- Laurel Reynolds
Reynolds family, We appreciate your kind words and taking the time to review our service, Terry loves to hear back from his customers, and it lets us know that we delivered on our promise to do everything right and on time...
Product:
Overland Park, KS
Terry Smith installed a new garage door and all the hardware. Terry was professional and did an outstanding job performing this task.
- Betty Blomberg
Betty, Thank you so much for reviewing our service, Terry loves the attention, lol... It also lets us know that we have completed everything to your satisfaction, and we like to hear that.
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(816) 379-3838
(816) 379-3838(913) 850-6226
(913) 850-6226(785) 236-7657
(785) 236-7657(816) 281-8876
(816) 281-8876(913) 871-9297
(913) 871-9297(913) 871-9162
(913) 871-9162(816) 799-0016
(816) 799-0016(816) 872-3016
(816) 872-3016(785) 262-9189
(785) 262-9189Office: (816) 533-6803
5429 Dr. Martin Luther King Jr. Blvd
Kansas City, MO 64130
Office: (816) 944-1601
1201 W College St
Suite 700
Liberty, MO 64068
Office: (913)286-1225
815 S. Clairborne Road
Suite 215
Olathe, KS 66062
Office: 816-300-9687
656 SE Bayberry Lane
Suite 103A
Lee's Summit, MO 64063
Office: 785-236-7256
231 SE 53rd Street
Suite D
Topeka, KS 66609
Excellent work. Terry and Garrett were on time and very professional in explaining to me the possible options for repair and in completing the work.
- Tim Wilson