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about Precision Garage Door in:
Kansas City, Area, MO
Precision Garage Door of Kansas Cityhas received 253 reviews, averaging 4.90 Stars:
Kansas City, MO
Product:
Kansas City, MO
Sawyer was an polite and professional. Did not get the name of his assistant but was the same. They arrived on time and finished in a timely manner. They replaced the cables and brackets that attach to the cables that had rusted out. Learned that Sawyer grew up in Nebraska and is still a Husker Fan, as we are. Cannot go wrong with a Born and raised Husker. GO BIG RED!! Thanks again for the great service.
- Marty & patty Edwards
Product:
Kansas City, MO
I called Precision because I had used them in the past and really liked their service. I called Wednesday night and got an appointment for Thursday morning. The technician arrived within the time frame given, completed the work in a timely manner and let me know the price before he even started. The technician (Tanner) was very courteous, patient and done a fantastic job of getting the job done in a timely manner.
- Tina Butler
Kansas City, MO
Door Tech was very professional, took care of the issue..
- Michael Lancaster
Dan is one of the best and always tries to provide a great customer service experience. Thanks for using Precision Door
Kansas City, MO
Love these guys. Show up on time and everyone is easy to work with. Highly recommend.
- Cheryl Jones
Thanks Cheryl. I appreciate your feedback, we strive to provide excellent customer service.
Kansas City, MO
Great and fast service. Guys that did the work, gave me information on all my options and respected my decision. i like how the springs are rated from good to best. Great, Honest and fair company
- Henry Lawton
Glad we could help
Product:
Kansas City, MO
For the most part I was satisfied but I had a couple of issues. I was told by the girl in your office that the fee would be $200.00. Then when it was time to pay the bill Dan hit me up with a $15.00 environmental fee that I was not told about. Then he tried to sell me a couple of items that I neither wanted or needed. After he left I found that the controller was mounted on the wall crooked and the door bell type switch near the garage door did not work. Dan came back this morning and remounted the controller. He told me that the switch would not work with the new opener. Turned out that Dan was right as I called Sears and was told that all I had to do was push enter on the key pad and the door would come down. Every thing now works fine and I am a happy camper. James Hinds
- James Hinds
Kansas City, MO
Dan and Charles replaced our garbage door opener and did an excellent job. They are very professional, honest, and friendly. I highly recommend them. 5 stars!
- Becky Kelling
Great to here that Dan and Charles were able to get you a great new garage door opener. Thank You for the positive feedback, please recommend us to your friends and neighbors>
Product:
Kansas City, MO
Broken Sproket on 15 year old Liftmaster. Tanner provided next day service and installed new system in less than 2 hours. Friendly kid and explained everything. Works great!
- Chris Morgan
So glad we could meet your expectations. Tanner is a great technicians and always does whats best for his customers. Thanks for the great review
Product:
Kansas City, MO
I was very pleased with the service provided. Every aspect of your service was excellent. I am in the real estate business and work with many service oriented companies and Precision door provided me with great service.
- Thomas Overcash
I am glad we were able to help. As always, John and all of our Technicians provide great customer service. Thanks for the valuable feedback. We look forward to continuing to work with you.
Product:
Kansas City, MO
Your tech was very helpful in explaining every thing that he was doing and all that he recommended... we had done.
- James Washington
Product:
Kansas City, MO
The service men were on time. They explained my problem in details that I found simple to understand. They offered me three choices to resolve my problem and did not recommend either solution letting me make the decision myself, which I appreciated. I would definitely recommend you to someone in need of garage door assistance.
- Sheila Dalen
Product:
Kansas City, MO
Mike and Woody did a great job. I appreciated the call that they were running 15 minutes late - then arrived when they said. Got the job done in a short time. I'm a happy customer who, hopefully will never need you all again. (LOL)
- Scott Butterfield
Kansas City, MO
Timely service. Very friendly and knowledgeable. I would definitely recommend!
- Mark Miller
Product:
Grandview, MO
Wonderful job!
- Vanessa Holmes
Product:
Kansas City, MO
I have worked with Terry on several occasions and I'm always impressed with how helpful he is to explain the problem, options and costs up front so I can make the best decision for me. I got a new garage door from Precision last fall and have been very please with it. The door opener is old (came with the garage when I bought the house in '04) and needs TLC once in a while. Terry is great to keep it in good running condition. I will continue to use Precision Door for all of my garage door and door opener needs.
- Debra Smith
Kansas City, MO
Great service!
- Morrie Pitluck
Product:
Kansas City, MO
The 2 guys that arrived to fix my garage door were friendly and professional. Everything was explained to my satisfaction. I would recommend Precision Door Service, and will call you again when the other door has problems.
- Steve Leonard
Product:
Kansas City, MO
Terry showed up on time was actually early. He was very detailed in explaining the problems he found and walked me through the process and all possible solutions and cost. Once I figured out what was best he fixed everything fast and to my satisfaction.
- Milton Thomas
Product:
Kansas City, MO
Our service tech arrived on time and was very efficient and friendly.
- Richard Bell
Product:
Kansas City, MO
Precision delivered!! I had had another company come out and take a look at our garage doors and they immediately quoted me for brand-new motors without even looking at the ones that I had. The guys from precision came out opened up the old motors and told me exactly what was wrong with it. They even told me that if we want to get brand-new Motors that they could get it to is cheaper than the company did come before. Work was done quickly and professionally. Thank you precision for helping us avoid a mistake by going with the other guys. Keep up the good work!
- Ben York
Ben, Thank you for sharing your Precision Door experience, we appreciate you taking the time to review our service with such kind words :) Kind regards,
Product:
Kansas City, MO
Called before they arrived, showed up when they said they would, did the job quickly and thoroughly. Would highly recommend.
- Cheryl Jones
Cheryl, Thank you for the kind words, we appreciate you taking the time to review our service,and sharing your Precision Door experience... :)
Kansas City, MO
Great job guys.
- Michael Burt
Michael, Thank you for the kind words, and taking the time to review our service :}
Kansas City, MO
They were able to get my repair handled the same day I called. Terry was very knowledgeable. I would recommend this company to anyone needing service.
- Lea ann Johnson
Lea Ann, Thank you for the kind words, we appreciate you taking the time to review our service.
Product:
Kansas City, MO
Terry Wilson is Prompt,courteous,well informed,HONEST and absolutely efficient. I have been self employed since 1966 and wish that I could have had a whole staff just like Terry. Thank You for a job WELL DONE
- Tom Smith
Tom, Thank you! We appreciate the kind words, and you taking the time to review our service and sharing your Precision Door experience :)
Product:
Kansas City, MO
Rick our installer was very good on this install. He was very honest as we worked through a couple of minor issues that were taken care of quickly. I would highly recommend this company and will use them again in the future on any new door projects!
- Mike Hutchinson
Thank you Mr. Hutchinson for the kind words and taking the time to review our, We appreciate you taking the time to share your Precision Door experience.
Product:
Kansas City, MO
I would love to write a positive review here but that is not to be the case. I had nothing but trouble from beginning to end with my experience. The day my doors were to be delivered, a hard wind grabbed them on the back of the delivery truck because they were not properly secured, and damaged all the panels for one door and some for the other door as well. So,another week goes by waiting for new panels. Rick comes out to install new doors and when he leaves one of them has damaged panels from the previous set in the box, and he has to reorder yet more panels. When he comes to install them I have him install the door handles on both garage doors while he is there. When he left I saw that the handles were both quite obviously crooked. I called again and he came back to fix them. I also informed him one of the doors was making a horrible noise when it went up and down. He said he adjusted it while he was there to fix the handles and all should be good. After about two weeks of listening to a blood curdling crashing sound every time my doors went up and down.I again called for service. This time Steve came out. He stood and looked at my doors for over and hour one evening which kept me from getting to where I needed to be until 8:30 and I was supposed to be there at 5:00. He left without knowing what was wrong and told me they would make it right, and that someone else needed to look at the doors. He left one door non functioning and the other I was told was fine. I tried to close the "good"door and it would not go down or up. I called him to come back because I could not secure my home at this point. I had to wait another 45 minuted for him to come back and disconnect this door as well and I had to leave my car outside for the night. Finally Terri was sent out . I was told he was the Senior technician and that he could help me. I looked a the situation myself before he got there and was able to see most of the issues with my own untrained eyes. Everything was off center, anyone should of been able to see this. I took pictures of the vinyl coated cable strung out all over the bar running across the top of the doors on my own, and of the crookedness of the track on my ceiling. When Terry came out finally on a Sat. he stayed for over three hours disassembling and reassembling my entire garage door debacle. He in my opinion, is the only truly trained and qualified technician Precision Door has on staff. He was wonderful,courteous,very professional and agreed that I had a huge mess to contend with. He also took photos and assured me he would let everyone know what he had to repair and deal with at the next staff meeting. I took off work early numerous times for this,left my home unlocked for them to get in and everything else. I was given nothing but new appointments for my trouble. I feel like this is a rare thing for Precision Door,but it did happen and I was greatly displeased. I hope this review stops this from happening again to anyone. I hope they keep their techs in school longer before putting them out on the job in peoples homes. Ther was an unheard of lack of trained technicians on my project. I will not reccomend Precision Door to anyone, and of course I have told this story to EVERYONE I know. Sorry, but these instances do make a difference. I am sure I have stopped more than a few people from using this company. Anna Kaiser
- Anna Kaiser
Anna, Thank you for taking the time to review our service, as a result of your doors being damaged on the day we had the tornado touch downs and not fully inspected, by the tech, we did relieve him of his duties. You're right it's not how we operate . I was hoping that by discounting our service, you only paid for one of the 2 doors to be installed that would help compensate for your time. I do hope you will reconsider using our service, at the end of the day we always make sure our customers are happy and satisfied with the work done. Kind regards,
Product:
Kansas City, MO
5-Garret was very courteous and explained everything. He gave me options where I could select lower prices alternatives as well as higher priced options. I will definitely select your company for future repairs and recommend you to others.
- Tawnya Vandendaele
Tawnya, Thank you much for taking the time to review our service, and sharing your Precision Door experience :)
Product:
Kansas City, MO
My garage spring broke on Easter Morning, my 1st call to a competitor wanted $160 just for coming out on Easter, that did not count the cost of repair. So I found Precision on the Internet, called and to my amazement a person answered and came out within 2 hours and replace the spring and had the door working in less than 1 hour for a very fair price especially considering it was Easter. The employee was very nice and polite and made sure all was working before leaving.
- Douglas Ditto
Product:
Kansas City, MO
Very good and professional service from the time I called at 7:20am until the repairs were completed later in the afternoon.
- Rex Henry
Rex, Thank you for the kind words, we appreciate you taking the time to review our service :)
Product:
(816) 379-3838
(816) 379-3838(913) 850-6226
(913) 850-6226(913) 871-9297
(913) 871-9297(913) 871-9162
(913) 871-9162(816) 479-5440
(816) 479-5440(816) 799-0016
(816) 799-0016(816) 866-2022
(816) 866-2022(816) 872-3016
(816) 872-3016(816) 379-3880
(816) 379-3880Office: (816) 944-1601
1201 W College St
Suite 700
Liberty, MO 64068
Office: (913)286-1225
815 S. Clairborne Road
Suite 215
Olathe, KS 66062
Office: 816-300-9687
656 SE Bayberry Lane
Suite 101
Lee's Summit, MO 64063
5 stars. Our opener was beyond repair. They were very efficient at installing a new opener and getting everything programmed for me
- Jennifer Mobley