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Read what people are saying
about Precision Garage Door in:

Overland Park, KS

Precision Garage Door of Kansas City
has received 38 reviews, averaging 4.89 Stars:
Review:

He mentioned up selling me on services, but when I declined they went right to work fixed it up for a reasonable price. I'm happy thanks guys.
General Repair
A Response from: Woody

Sawyer does a great job of giving our customers options. I am glad that you were able to find a repair strategy that fit your budget and needs. Call us anytime you need your door repaired

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Your technicians arrived on time and Sawyer immediately began a point-by-point inspection of the problem garage door. He found numerous worn bearings and attributed them as the basic cause of the broken spring. After reviewing various repair options, we agreed on a course of action and the job was completed in less than an hour. The problem door is now operating smoothly and more quietly than it has for quite a long time. I give your crew's service 5 stars!
Bob Frantz
A Response from: Woody

Great to hear you had outstanding service. Our 25 point inspection is designed to allow our customers to make an informed decision when selecting their repair options. I am glad to hear that Sawyer could meet all of your expectations!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

These guys are the best. If you need garage door service do not go anywhere else. These guys are fantastic. Service after the sale is over the top. I wouldn't call anyone else.
Chris Waller
Service Provided:
Garage Door Opener Repair
Review:

I had used your company on 10/7/2013 and had a very good experience. The techs name was Adam Dressler. So when my door started making noises like it was in a bind I looked for your web site. An offer on your site stated "no trip charge if parts were purchased." I was charged $69.95. There was a tech, a supervisor and I assume a trainee who showed up which I thought was a little strange but the tech and Mr Steele proceeded to tell me all that was wrong with my door. I asked how much the repair would be and Mr. Steele got out his cell phone and added up $885.00. I thought that sounded fair and told him to fix it. When they were finished the total came to$1177.95. My wife is not well and doesn't handle controversy so I paid and thought I could get this fixed later, so I called Mr Steele the next day and all I got out of him is that more parts had to be replaced than he thought and he didn't tell me. This guy is the supervisor? He did tell me he moved here from Dallas " so he could make more commission." When I got and email from you the first time an returned it telling you that I wasn't happy I heard nothing. Hope to hear from you this time!
Roy Kline
Service Provided:
Garage Door Repair
Review:

Tanner quickly discovered my garage door issues were not the remote battery going low, but the framing was loosening causing it to 'confuse' the sensors (along with the sunlight through the windows of the door). True, the battery was getting a little low (expected after 15 years). Did get a couple new, reliable openers; the frame was tightened; the sensors reset; new openers programmed for the door. Very pleasant young man; quick worker, very willing to explain what was happening and correct the issues with the door. Personally would not have picked having windows in the garage door, but they do keep it from being completely dark when going into it during the day, early morning or evening.
Carol N
A Response from: Woody

Carol, Thanks again for choosing Precision door. Tanner always strives to give the best customer service possible. I am so glad that he was able to make your garage door repair a pleasant experience. Please feel free to recommend us to your neighbors, family and friends.

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Tanner showed up early, checked both garage doors and recommended the needed fix and fully explained why the fix was the best solution for my door. Once authorized the work was done with quality in 30 minutes. Great service and technicians.
Mike Mcroberts
A Response from: Woody

Tanner leads our team in quality service and reviews. I am glad he made your experience a good one.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Tanner showed up early, checked both garage doors and recommended the needed fix and fully explained why the fix was the best solution for my door. Once authorized the work was done with quality in 30 minutes. Great service and technicians.
Mike Mcroberts
A Response from: Woody

Tanner is a great technician and strives to provide a "service first" experience. Thanks for the feedback, please feel free to recommend us to your family and friends

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Terry did an awesome job he was very professional on time and I'm very satisfied I would recommend you to anyone
Mike Shapiro
A Response from: Brian

Thanks for the great review Mike...we truly value your referrals and are glad Terry met all of your expectations

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Terry Wilson, your technician, was very helpful in correcting what amounted to a minor problem with the operation of our double car garage door. He was very courteous and was quite helpful in correcting our problem. He made several suggestions for us to deal with the maintenance of our doors. We will certainly call upon your company for our future garage door repair needs.
Donald Crane
Service Provided:
Garage Door Opener Repair
Review:

I got a new garage door opener installed itt only took 1 1/2 hours and the installer provided great customer service.
Edgar Cooper
A Response from: Woody

I'm glad we were able to provide you great and timely service

Service Provided:
Garage Door Opener Install
Review:

Company was great to work with. Understood my problem and worked with me to provide a solution I was happy with.
Eric Baker
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Mike and his internship met me at the time they said...on time...they tried to resolve the problem and did. But they did not have the logic board board and are looking for it because mine is old. I am expecting a phone call for tomorrow or Friday to get this resolved...Great people...thank you
Betsy Dinneen
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

Mike immediately found the problem and had it fixed in less than 5 minutes!
Rene Poole
Service Provided:
Garage Door Opener Repair
Review:

Terry and Mike came out to provide an estimate for garage door replacement. They got right to business on measuring and providing me with information I need to make a final decision. Both were very courteous and comfortable to talk to.
Melissa Paine
Service Provided:
Install Garage Doors
Review:

We had two new doors and openers installed. From the very beginning, the service and professionalism were outstanding. I was most impressed with the install technician Terry. He worked for 12 hours straight (by himself) removing old doors and openers, installing new ones, setting everything up, cleaning and maintaining his work space as he went, and all the while putting up with numerous questions and interruptions from me. Terry was personable, professional, and clearly enjoys his work. I can't say enough about him. The doors look and operate great and the process was painless. Thanks!
Brad Cusick
Service Provided:
Install Garage Doors
Review:

This is the second time I have used Precision and have been very pleased with the service each time. They have been prompt, courteous, competent, and have never tried to sell me something I didn't need. That means a lot to me.
Carol Doring
A Response from: Brian

Carol, Thank you for the kind words, we appreciate you taking the time to share your Precision Door experience.

Service Provided:
Garage Door Repair
Review:

Well done. Timely. Will use again.
William Johnston
A Response from: Dave P

Mr.Johnson Thank you for the kind words, we appreciate you taking the time to review our service and sharing your Precision Door experience. :)

Service Provided:
Garage Door Opener Repair
Review:

Very fast! Garage door works better than anytime since we've owned the house.
Don Baker
A Response from: Dave P

Don, Thank you for the kind words, we appreciate you taking the time to review our service and for sharing your Precision Door experience :)

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Rick, your technician was great. He was very knowledgeable and very professional. He installed the door very well and in a timely manner, also he showed me how to take care of my new door. I hope all your technicians are this good.
Robert Muto
A Response from: Dave P

Robert, Thank you for the kind words, we appreciate you taking the time to review our service, and sharing your Precision Door experience :) Kind regards,

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I contacted Precision through the web. Having been in the contracting business myself, I certainly have very high regards for both of the technicians from the greeting to their professionalism, diagnosis, explanation of options, and getting the work done. Thank you!
Kelly Bishop
A Response from: Dave P

Kelly, Thank you for the kind words, coming from a professional contractor like yourself, your words carry great weight! We appreciate your taking the time to share your Precision Door experience... :) Kind regards,

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Aaron did a wonderful job and was very quick and efficient. Thank you so much! We will have you back!
Hillary Braudis
A Response from: Dave P

Hillary, Thank you so much for your kind review, Aaron loves what he does, and it's customer's like you, who take the time to pay forward a compliment that makes this such a rewarding job :) Kind regards'

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Prompt same day service on a Wednesday with technician Terry Wilson. Indicated that our spring was undersized for the two car garage door. Replaced springs, repaired top of door where bent, reinforced. Also replaced a circuit board and inside garage door opener on the second single car garage door that was more than 15 years old. All worked well except for the new indoor garage opener. The light and lock buttons did not function. Technician Aaron Rhoades came out the following Saturday morning. Road construction in our area made it difficult to get to our house. He was very polite and apologetic for the 10-15 minute delay in figuring out how to navigate into our neighborhood. He reversed the wires on the inside garage door opener. All is good. No charge covered by warranty for the follow-up visit. Rated as a 4 star instead of a 5 just because of the need for a follow-up visit.
Tina Klehn
A Response from: Dave P

Klehn Family, Thank you for making us your choice in garage door repair, and taking the time to review our service. We appreciate your kind words, and hope to get the 5 stars on the first visit, should you need any future repairs... Kind regards,

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Excellent work. Terry and Garrett were on time and very professional in explaining to me the possible options for repair and in completing the work.
Tim Wilson
A Response from: Brian

Tim, Thank you for taking the time to review our service, it means a lot to the guy's. They love what they do, and it puts a big smile on their faces when a customer takes the time to acknowledge a job well done.I noticed you had a complete overhaul on your 8 x 7 door and replaced the springs and rollers on your double door, this means unfortunately we may never see you again. May the wind always be at your back! Kind regards,

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

3 Stars The Product was fine. The Installation failed to exceed my expectations. Technicians were not familiar with older house construction. Did not have proper tools or training in quality installation management.
RICHARD HOFFMAN
A Response from: Dave P

Mr. Hoffman, Thank you for taking the time to reach out to us with your concerns, your recent purchase of the Lift Master 8550, was an excellent choice. Unfortunately the standard wood screws supplied by Lift Master were not enough to pull your big heavy wood door. We do offer an Operator bracket that is use on steel doors and any door of extreme weight, but I believe our tech's were able to save you the additional expense of the heavy duty operator bracket by using carriage bolts that they drilled through your door. Again thank you for using Precision Door, were only a phone call away if you have any questions or concerns. :) Kind regards,

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Price quoted on the phone was for materials only. A labor charge was added. You should be clear that the quoted price is materials only. Lubrication/disposal fee is ridiculous. You could have left the springs in my garbage. Classic bait and switch. It would not have been as easy for you if I had been home.
Patrick GOVE
A Response from: Brian

Thank you for your review. I can understand your frustrations working second hand and not being informed. I reviewed the phone call your wife placed. First, To clarify we do charge labor with all parts installed ( included in parts price ) or bid on site jobs that do not require our parts, but more as labor to complete a task at hand, and the quote is confirmed beforehand by the Tech and all parties. We do however have a service call that does not have any labor attached to it for the purpose of repairs, but to schedule your timeframe and complete a full inspection of your door and opener and provide you with a complete solution to fix your door to standards recommended by the International door association. We do offer a discount on such service call when customers perform service at time of discussed timeframe. Secondly, Materials/Lube/Environmental/Maintenance Fee, Is standard in EVERY single service company. You are paying for it somewhere. Nothing would of made us happier to have you the decision maker at home. You would have seen and learned the importance of how all the functioning parts play a role in your everyday usage to minus frequent repairs of essentially your front door. Our Goal is Simple To provide 3 things. 1. Best Service = Professional and on time 2. Best Parts = We exceed the industry standards 3. Best Warranty = Peace of mind If you find that we missed on our Goal let me know. I hope this brings light to your concerns. Sincerely,

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Thank you to Eric S. He did an excellent job of explaining to me exactly what had happened to my garage door opener. He also explained the options concerning the repair. Thank you for coming out and taking care of the problem so quickly! I will call you again if I have any other problems. 5 star rating!
Patricia Lana
A Response from: Dave P.

Patrica, Thank you for the kind words and taking the time to share your precision experience :)

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Fast, professional service at a reasonable price. We needed weekend service call after a spring broke and door could not be opened. We received same-day service on a Saturday. Prompt, professional, friendly quick service and the price was right. I've found my new garage door company.
Glenn Carney
A Response from: Dave P.

Glenn, Thank you for the kind words, we appreciate you taking the time to review our service and share your experience with those that may need our service in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Fast, prompt service. The technician knew exactly what was wrong and how to fix it. I would definitely use them again.
Tim Finnegan
A Response from: Dave P.

Tim, Thank you for the kind words, and taking the time to review our service. We really appreciate the feedback!!! :)

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Terry Smith installed a new garage door and all the hardware. Terry was professional and did an outstanding job performing this task.
Betty Blomberg
A Response from: Brian

Betty, Thank you so much for reviewing our service, Terry loves the attention, lol... It also lets us know that we have completed everything to your satisfaction, and we like to hear that.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Terry the technician that serviced my garage door was prompt, courteous, and very knowledgeable. He called ahead of time to give me an ETA and arrived when he said he would. He replaced the springs to my door quickly and efficiently and made sure everything was cleaned up prior to departing. I will need to purchase new doors in the near future and will be calling Precision to perform the work.
Bill Bade
A Response from: Dave P.

Bill, Thank you for your kind words and taking the time to reviewing our service, we appreciate your patronage! Kind regards :)

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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