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Read what people are saying
about Precision Garage Door

Precision Garage Door of Kansas City
has received 6 reviews, averaging 2.00 Stars:
Review:

A year and a half ago Precision door had installed new spring, rollers, and cables, etc. for my garage door and gave me "lifetime warranty at no cost for labor or parts." However, when my garage door needed a minor repair last week the technician charged me $84.95 for the "service call." I wrote to the owner (Brian) that this is not right to call labor "service charge" and not honor the warranty, but he did not reply. I dislike giving poor reviews but I have no choice here since in my view Precision Door did not honor its terms of warranty. A company should not tarnish its reputation like this.
Mehran
Service Provided:
Garage Door Repair
Review:

I would still like to have my garage door fixed properly. It does not shut not lock properly If someone just comes and moved it to the side it will open. Plus the upper corner does not close all the way.
Uraina Mcnally
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Work was great, price wasn't so great. Seemed like the price was at least twice what I would have thought for the parts and labor that were installed. Only took about 45 minutes to install two extension springs and four pulleys. Ask for itemized statement, electronic version that is e-mailed only has total amount indicated and no break-down.
Terry
A Response from: Dave P

Terry, You should of received an emailed Itemize statement along with your inspection,warranty and the Good, Better and Best solution for your door. I left a message for you, but have not heard back, so I'm mailing a duplicate Itemize statement to you. The parts purchased include the labor and tax. I did notice that you went with the better option, and replaced your pulley's, the pulley's are a commercial grade and will last you much longer than your original pulley's. We appreciate you choosing Precision and want to make sure your happy, not only with the service, but the price of the service. Thank you for taking the time to write to us and commending our service tech's for a job well done...

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Price quoted on the phone was for materials only. A labor charge was added. You should be clear that the quoted price is materials only. Lubrication/disposal fee is ridiculous. You could have left the springs in my garbage. Classic bait and switch. It would not have been as easy for you if I had been home.
Patrick GOVE
A Response from: Brian

Thank you for your review. I can understand your frustrations working second hand and not being informed. I reviewed the phone call your wife placed. First, To clarify we do charge labor with all parts installed ( included in parts price ) or bid on site jobs that do not require our parts, but more as labor to complete a task at hand, and the quote is confirmed beforehand by the Tech and all parties. We do however have a service call that does not have any labor attached to it for the purpose of repairs, but to schedule your timeframe and complete a full inspection of your door and opener and provide you with a complete solution to fix your door to standards recommended by the International door association. We do offer a discount on such service call when customers perform service at time of discussed timeframe. Secondly, Materials/Lube/Environmental/Maintenance Fee, Is standard in EVERY single service company. You are paying for it somewhere. Nothing would of made us happier to have you the decision maker at home. You would have seen and learned the importance of how all the functioning parts play a role in your everyday usage to minus frequent repairs of essentially your front door. Our Goal is Simple To provide 3 things. 1. Best Service = Professional and on time 2. Best Parts = We exceed the industry standards 3. Best Warranty = Peace of mind If you find that we missed on our Goal let me know. I hope this brings light to your concerns. Sincerely,

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The lead guy was rude. Gets there at 4:30 and says - do you have coffee? My husband made a pot and then he asked for cream and sugar. Really? He couldn't have stopped at QT? He got snippy when the email receipt didn't come they the first time he tried it and he had to retype everything. The guy with him was very polite.
Alice Owen
A Response from: Brian

I sorry for your experience and i spoke to the tech. since something didn't sound right. After they arrived your husband asked it they would like a beverage and he said sure if you got coffee! ( being cold outside ) Our company has gone paperless for the most part and this new technology can be a little frustrating he meant no disrespect towards you and only his discomfort with his new ipad.

Service Provided:
Broken Garage Door Spring Repair
Review:

Tobin was a very personable and knowledgable technician. Explained everything well (much better than the customer service rep who set up the appointment) Performed the work in a timely and professional manner. The website could use a little work by explaining the available discounts, coupons, etc better.
Ed Rea
Service Provided:
Garage Door Repair
Product:
Springs