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about Precision Garage Door
Precision Garage Door of Kansas Cityhas received 22 reviews, averaging 4.00 Stars:
Harrisonville, MO
Product:
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Your Service Technicin( Daray Ferguson) contacted me prior to his arrival and advised when he would arrive for the service call. He arrived timely and was able to diagnose the problem very quickly. He explained the problems and the various solutions and provided an estimation of the costs for the needed repairs. He was very professional and courteous.
- James Carlson
Product:
Raymore, MO
Mr Daray Ferguson was very professional and took care of the problem in a timely manner,he knew what he was doing,and im very satisfied with all he did,TY TY L.Crocker
- Larry Crocker
Gladstone, MO
I went with the first googled inquiry and I’m glad I did,Alex was super friendly and went straight to the problem made the necessary adjustment(s) inspected components lubed the springs and roller tracks a bit and off he went!! Good,timely and professional job,no complaints. Thanks gang!!
- Jeff Clark
Olathe, KS
To be honest, the reason we called Precision was because of the professionalism of tech we had the first time. I dont believe we will be calling again after this repair. This tech was knowledgeable but obviously worked for commission. At no fault of Precision, I believe the bar that goes through the springs wasnt installed level and is causing the bearings to wear prematurely. We werent in a position to pay $1000 at this time so we opted to only replace the springs. While everything was apart i asked he would mind lowering the bearing plates which consisted of 2 bolts/nuts per side. Was told no since i wasn’t replacing the actual bearings. I then asked if i could lower them myself since everything was apart and no tension on the springs but also no. This may have taken me a minute…more time to move the ladder than removing the 2 nuts and retightening them. We’re happy they were able to schedule us same day since our cars were trapped but this tech wasn’t interested in helping us out. Oh well, lesson learned.
- Jon F
Product:
Spring Hill, KS
I really didn't like your representive quoting me a $795 price, them I called Overhead Door of KC Got a lower price. Then the price from you was dropped $200. That smacks price inflation. This makes me very suspicious of your original price. I think this is bad business practice!!!!
- Ken Bingman
Shawnee, KS
The arrival time of our technician was miscommunicated. We were told an 8:00 am to 12:00 pm window by phone and confirming email. The technician was given a 12:00 pm to 4:00 pm window. The work performed was very satisfactory and the technician was knowledgeable and most courteous and informative. If it wouldn't have been the issue of the time frame within the work was expected to be performed I would have given a 5 star rating.
- Mike Goering
Product:
Kansas City, MO
I called Precision Door as I had water coming in my garage from the bottom of the garage door. Josh came out & tuned up the garage door & replaced the seal at the bottom of the door. I'm only giving 4 stars as we have not had any heavy rain since this was done so I'm unsure yet if that problem is fixed. I will say I would give Josh 5 star rating. He was very professional & friendly & did a great job explaining things & informative of garage door maintenance. I am hoping I've seen the last of the water in my garage for awhile!! Will definitely use this company for any future needs.
- Sandy Piontek
Platte City, MO
The technician (Dayan) that came out was great! Two minor complaints. 1) I could tell he was taught to find more things wrong with my garage door to make more money. 2) He was almost 2 hours late. I was told he would be there between 8 am and 12 pm. Not his fault at all. Poor planning by management.
- Chad Dalton
Hi Chad, Thank you for the feedback. We will look into the items you have mentioned. We appreciate your time and doing business with you!
Product:
Independence, MO
Complete replacement of my opener was a little high in price but the repairman gave many options. We were able to come to an acceptable conclusion. Repairman was friendly, did exceptional work and cleaned up the mess. All in all, very happy with the service.
- Donna A.
It is a big decision, and we are grateful you gave us the opportunity!
Kansas City, MO
The technician Daray did a great job. He was efficient and thoughtful. The job was completed on the day the company said it would be. So far (it hasn't been 24 hours), I am satisified. I have used the keypad several times today, and it works well.
- Vedrene r Henderson
Product:
Gladstone, MO
Little mix up with scheduling between office and technician is only reason for four stars otherwise five stars for service of tech. Very knowledgeable and nice personality.
- Mike North
Product:
Cleveland, MO
Mr. Major did all he could do but was unable to fix it because the last people that were out screwed it up and twisted it. He was able to show my husband the problem. my appointment was between 10-12PM and he was there at 10:10 that was awesome !! he was very polite and very helpful. Thank you for trying and explain everything.
- Doris Kenny
Kansas City, MO
Professional Competent Little pricey
- Ken Payton
Product:
Kansas City, MO
The technician was professional and extremely fast at repairing my door. The only disappointment was that while making the appointment over the phone, I was told that the service charge would be $69.00m but if work was performed it would be reduced to $49.00. That did not happen. I am satisfied with the repair work ultimately.
- Harold Ballance
Lee’s Summit, MO
The service was completed quickly, they were polite and thorough in explanation of the new parts. I would gladly give a recommendation to use them for garage door needs.
- Aaron Scully
Aaron glad we could provide you great service, with a quality recommendation. Please recommend us to your family and friends
Product:
Parkville, MO
Other than the estimate on ETA, it was all good. They came about 8 ( instead of 6), so glad they worked late to get the opener fixed.
- Randy Timmerman
Randy, Thank you for your patience, and taking the time to review our service. We appreciate your kind words, Some garage door emergencies do take a little longer to fix, but we don't leave until the door is fixed right. Just like we did for you :) Kind regards,
Overland Park, KS
Prompt same day service on a Wednesday with technician Terry Wilson. Indicated that our spring was undersized for the two car garage door. Replaced springs, repaired top of door where bent, reinforced. Also replaced a circuit board and inside garage door opener on the second single car garage door that was more than 15 years old. All worked well except for the new indoor garage opener. The light and lock buttons did not function. Technician Aaron Rhoades came out the following Saturday morning. Road construction in our area made it difficult to get to our house. He was very polite and apologetic for the 10-15 minute delay in figuring out how to navigate into our neighborhood. He reversed the wires on the inside garage door opener. All is good. No charge covered by warranty for the follow-up visit. Rated as a 4 star instead of a 5 just because of the need for a follow-up visit.
- Tina Klehn
Klehn Family, Thank you for making us your choice in garage door repair, and taking the time to review our service. We appreciate your kind words, and hope to get the 5 stars on the first visit, should you need any future repairs... Kind regards,
Product:
Lee’s Summit, MO
Technicians did a great job and were friendly. Cost seems too high. $65 for a bracket? Will probably look around for a better price next time.
- Nick & Maria Danna
Maria, Thank you for using our service, we love what we do! The bracket you are referring to, is a Center Bearing Bracket that allows your shaft to turn while supporting the two high cycle torsion springs that are bolted together on the bracket, It has 13 stainless steel ball bearing, and is a key piece of the daisy chain that makes your door go up and down. The price of the bracket includes the installation of the bracket. And you received a 5 year warranty on parts and labor. I hope that this helps you with your concern about what you received. I know looking at an invoice and seeing the word bracket and 65.00 and not knowing what you got would put me out of sorts as well. :)
Product:
Kansas City, MO
I was impressed with Terry's knowledge about garage doors and openers. He diagnosed and repaired the problem efficiently and effectively. He was also personable and willing to answer any questions I had without hesitation. I was impressed and glad that I chose Precision Door to handle my problem. I will call the company if the need arises and I will recommend your company to those I know who may need your services in the future.
- samuel smith
Mr. Smith, THANK YOU FOR THE KIND WORDS! We appreciate you, for taking the time to review our service, and praising our staff. Glad we could help, kind regards,
Product:
Independence, MO
Service was very prompt and courteous. Price was more than unexpected, but probably not unreasonable. Mr Wilson identified and corrected a small issue with the way the door hesitated as it went down. Thank you. PS: My first name is spelled DUANE rather than the way shown below. You might want to correct that in the record.
- DWAINE GRAHAM
Thank you Mr. Graham for taking the time to review our service, we appreciate your kind words. I have corrected the spelling of your name in our database. We look forward to being your go to garage door company... Kind regards,
Product:
Olathe, KS
Tobin did a fine job. It just seems very expensive for two tension springs and spending $402.95. The $15 fuel charge seems a bit much, just add that into the price of equipment and labor. I would consider your company again. You did arrive on time and on the same day which I appreciated.
- Craig Stupp
Thanks for your kind words.
Product:
(816) 379-3838
(816) 379-3838(913) 850-6226
(913) 850-6226(913) 871-9297
(913) 871-9297(913) 871-9162
(913) 871-9162(816) 479-5440
(816) 479-5440(816) 799-0016
(816) 799-0016(816) 866-2022
(816) 866-2022(816) 872-3016
(816) 872-3016(816) 379-3880
(816) 379-3880Office: (816) 944-1601
1201 W College St
Suite 700
Liberty, MO 64068
Office: (913)286-1225
815 S. Clairborne Road
Suite 215
Olathe, KS 66062
Office: 816-300-9687
656 SE Bayberry Lane
Suite 101
Lee's Summit, MO 64063
My overall experience with the doors they installed was a good one. The tech was very nice and asked my opinion on several items. His experience at 3 months on the job will improve with time to be an exceptional installer! Thanks for a good job!
- Forrest Malone