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Read what people are saying
about Precision Garage Door in:

Kansas City, MO

Precision Garage Door of Kansas City
has received 81 reviews, averaging 4.89 Stars:
Review:

These guys are fantastic. You can reach them 24hours a day 7 days a week which makes it very convenient to schedule service. They are professional and had every item on their service vehicle to fix my garage door. In my opinion they are unbeatable with a 10 year warranty.
Mark Fortin
A Response from: Dave P

Mark, Thank you for the kind words, we appreciate you taking the time to review our service. Kind regards,

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

They were able to get my repair handled the same day I called. Terry was very knowledgeable. I would recommend this company to anyone needing service.
Lea ann Johnson
A Response from: Brian

Lea Ann, Thank you for the kind words, we appreciate you taking the time to review our service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Terry Wilson is Prompt,courteous,well informed,HONEST and absolutely efficient. I have been self employed since 1966 and wish that I could have had a whole staff just like Terry. Thank You for a job WELL DONE
Tom Smith
A Response from: Dave P

Tom, Thank you! We appreciate the kind words, and you taking the time to review our service and sharing your Precision Door experience :)

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Rick our installer was very good on this install. He was very honest as we worked through a couple of minor issues that were taken care of quickly. I would highly recommend this company and will use them again in the future on any new door projects!
Mike Hutchinson
A Response from: Dave P

Thank you Mr. Hutchinson for the kind words and taking the time to review our, We appreciate you taking the time to share your Precision Door experience.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I would love to write a positive review here but that is not to be the case. I had nothing but trouble from beginning to end with my experience. The day my doors were to be delivered, a hard wind grabbed them on the back of the delivery truck because they were not properly secured, and damaged all the panels for one door and some for the other door as well. So,another week goes by waiting for new panels. Rick comes out to install new doors and when he leaves one of them has damaged panels from the previous set in the box, and he has to reorder yet more panels. When he comes to install them I have him install the door handles on both garage doors while he is there. When he left I saw that the handles were both quite obviously crooked. I called again and he came back to fix them. I also informed him one of the doors was making a horrible noise when it went up and down. He said he adjusted it while he was there to fix the handles and all should be good. After about two weeks of listening to a blood curdling crashing sound every time my doors went up and down.I again called for service. This time Steve came out. He stood and looked at my doors for over and hour one evening which kept me from getting to where I needed to be until 8:30 and I was supposed to be there at 5:00. He left without knowing what was wrong and told me they would make it right, and that someone else needed to look at the doors. He left one door non functioning and the other I was told was fine. I tried to close the "good"door and it would not go down or up. I called him to come back because I could not secure my home at this point. I had to wait another 45 minuted for him to come back and disconnect this door as well and I had to leave my car outside for the night. Finally Terri was sent out . I was told he was the Senior technician and that he could help me. I looked a the situation myself before he got there and was able to see most of the issues with my own untrained eyes. Everything was off center, anyone should of been able to see this. I took pictures of the vinyl coated cable strung out all over the bar running across the top of the doors on my own, and of the crookedness of the track on my ceiling. When Terry came out finally on a Sat. he stayed for over three hours disassembling and reassembling my entire garage door debacle. He in my opinion, is the only truly trained and qualified technician Precision Door has on staff. He was wonderful,courteous,very professional and agreed that I had a huge mess to contend with. He also took photos and assured me he would let everyone know what he had to repair and deal with at the next staff meeting. I took off work early numerous times for this,left my home unlocked for them to get in and everything else. I was given nothing but new appointments for my trouble. I feel like this is a rare thing for Precision Door,but it did happen and I was greatly displeased. I hope this review stops this from happening again to anyone. I hope they keep their techs in school longer before putting them out on the job in peoples homes. Ther was an unheard of lack of trained technicians on my project. I will not reccomend Precision Door to anyone, and of course I have told this story to EVERYONE I know. Sorry, but these instances do make a difference. I am sure I have stopped more than a few people from using this company. Anna Kaiser
Anna Kaiser
A Response from: Dave P

Anna, Thank you for taking the time to review our service, as a result of your doors being damaged on the day we had the tornado touch downs and not fully inspected, by the tech, we did relieve him of his duties. You're right it's not how we operate . I was hoping that by discounting our service, you only paid for one of the 2 doors to be installed that would help compensate for your time. I do hope you will reconsider using our service, at the end of the day we always make sure our customers are happy and satisfied with the work done. Kind regards,

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

5-Garret was very courteous and explained everything. He gave me options where I could select lower prices alternatives as well as higher priced options. I will definitely select your company for future repairs and recommend you to others.
Tawnya Vandendaele
A Response from: Dave P

Tawnya, Thank you much for taking the time to review our service, and sharing your Precision Door experience :)

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

My garage spring broke on Easter Morning, my 1st call to a competitor wanted $160 just for coming out on Easter, that did not count the cost of repair. So I found Precision on the Internet, called and to my amazement a person answered and came out within 2 hours and replace the spring and had the door working in less than 1 hour for a very fair price especially considering it was Easter. The employee was very nice and polite and made sure all was working before leaving.
Douglas Ditto
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very good and professional service from the time I called at 7:20am until the repairs were completed later in the afternoon.
Rex Henry
A Response from: Dave P

Rex, Thank you for the kind words, we appreciate you taking the time to review our service :)

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

The technicians were professional and very nice. I really liked the speed with which the measurements were taken and everything was written up. Two really nice young men came to my home and I felt very at ease with them here. Thanks again, and I cannot wait to get my new doors installed!!!! You rate a 5 with me so far. :) Anna Kaiser
Anna Kaiser
A Response from: Brian

Anna, Thank you so much for the kind review, we look forward to installing your new door :)

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Very professional and speedy work. Took a job that I would have never been able to get done on my own and made it look easy. Cost was more than I expected but getting a door that wouldn't close up and working within 3 hours of my phone call was worth it as I work out of town and needed it fixed quick.
Dustin Coil
A Response from: Dave P

Dustin, Thank you for the kind words, we appreciate you taking the time to share your Precision Door experience. Since you had the extension overhaul your door is guaranteed for 10 years against parts and labor with our 24/7 emergency service :) Kind regards,

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

The team that serviced my door worked swiftly and accurately thanks a lot. 5 star service!
Ann Winston
A Response from: Brian

Ann, Thank you for the kind words, we appreciate you for taking the time to review our service and sharing your Precision Door experience. Kind regards,

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Garret and Steven came out to repair our garage door. Both gentlemen were courteous and friendly. They listened to our concerns and needs. The repairs were done quickly. I would most certainly use them again.
Jennifer Mathis
A Response from: Dave P

Jennifer, Thank you for the kind words, we look forward to being your, go to garage door company!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Great job. Service men had to come in the evening to accommodate our schedule. Repaired our garage door. Would use again.
Vincent Giambrone
A Response from: Brian

Vincent, Glad we could accommodate your schedule, and thank you for taking the time to lets us know that we're doing things right. We know your busy and have a lot of choices, thank you for choosing us :)

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very satisfied with Garrett. Excellent job explaining the levels of repair available. Since I am retired and on fixed income the lower level was all I could afford. I was thinking about doing something to improve the look of the garage door; however, due to expense that will have to wait. I would be happy to recommend to others. I give you a 4 star rating.
Gary Hull
A Response from: Brian

Gary, Thank you for choosing Precision Door, and taking the time reflect on your experience with us, we appreciate your kind words.Garrett will love to see your review on his bio, thank you again. Kind regards,

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I was very pleased with the technician who performed my repair. He was courteous and very professional. I called and Precision was at my home in minutes. Thank you so much for your help!
Victor Gantt
A Response from: Brian

Victor, Thank you for the kind words, we love to hear how we're doing from our customers, Especially Aaron, he takes pride in his reviews which our attached to his company bio. From all of us, kind regards.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Great job! Very quick and efficient.
Andrew Bayne
A Response from: Brian

Andrew, Thank you for the 5 stars, we appreciate you taking the time to review our service with such kind words! Kind regards,

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Work was great, price wasn't so great. Seemed like the price was at least twice what I would have thought for the parts and labor that were installed. Only took about 45 minutes to install two extension springs and four pulleys. Ask for itemized statement, electronic version that is e-mailed only has total amount indicated and no break-down.
Terry
A Response from: Dave P

Terry, You should of received an emailed Itemize statement along with your inspection,warranty and the Good, Better and Best solution for your door. I left a message for you, but have not heard back, so I'm mailing a duplicate Itemize statement to you. The parts purchased include the labor and tax. I did notice that you went with the better option, and replaced your pulley's, the pulley's are a commercial grade and will last you much longer than your original pulley's. We appreciate you choosing Precision and want to make sure your happy, not only with the service, but the price of the service. Thank you for taking the time to write to us and commending our service tech's for a job well done...

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

This was second time to use Precision Door Service. I am just as impress this time as the first. Called at 8 Saturday morning and repair person was here around 9:30. Although the news wasn't good , a new system was installed, explanations provided, good clean up, very courteous, and done in about an hour.
Nadine Gordon
A Response from: Dave P

Nadine, Thank you for your continued patronage of our service, I'm glad we could get there so soon. We appreciate you taking the time to share your wonderful experience with such kind words. :)

Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

Very professional service and quick. I love my new quiet garage door opener.
Jennifer Bragg
A Response from: Dave P

Jennifer, Thank you so much for taking the time to write review about our service, we appreciate your time and your kind words :)

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I found Precision on the web, called and they were able to come out the next day. Terry gave me a education on my garage door & operator. It was loud, leaking something and I knew it needed attention. I have a very heavy door, 300+ pounds and found out my operator was lifting way more than it was supposed to over 50 pounds, normal is 10-15 lbs. I needed new springs and rollers. Once Terry was finished I could hardly hear my garage door go up or down. How nice! Terry was very knowledgeable.
Tammy Gauthier
A Response from: Dave P.

Tammy, Thank you for taking the time to share your Precision experience, we appreciate your kind words...

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Terry was our technician. He explained everything and gave us options and prices prior to beginning. He worked quickly and was very pleasant and professional. 5 stars!!!
Joe Lathrop
A Response from: Dave P.

Thank you, Lathrop family! :) We appreciate you taking the time to review our service with such kind words :)

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I was impressed with Terry's knowledge about garage doors and openers. He diagnosed and repaired the problem efficiently and effectively. He was also personable and willing to answer any questions I had without hesitation. I was impressed and glad that I chose Precision Door to handle my problem. I will call the company if the need arises and I will recommend your company to those I know who may need your services in the future.
samuel smith
A Response from: Dave P.

Mr. Smith, THANK YOU FOR THE KIND WORDS! We appreciate you, for taking the time to review our service, and praising our staff. Glad we could help, kind regards,

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

From the time of the call to the completion of the job was less than 2 hours and Terry Wilson was extremely professional and personable...what a combination! Thank You!
David Gilmore
A Response from: Brian

David, Thank you for the kind words, we appreciate you taking the time to review our service. Kind regards,

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

The service was very thorough and provided several recommendations prior to performing work. I selected the service which suited my needs and cost limitations and he performed the work immediately within an hour. I would recommend Precision to a neighbor or friend. I also want to mention I contacted the other companies like garage door guys and several others who were not responsive to my phone inquiries which doubted my confidence in their service. This is a 5 star company with comparable costs. Do not be fooled by the low advertisement adds with other companies such as additional service charges.
Russell Santo
A Response from: Brian

Russell, Thank you for taking the time to review our service as well as some of the others, we appreciate you taking the time to write a review with such kind words... Many thanks,

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Maintenance & repair options with costs were helpful in decisions. Precision has always come through with immediate needs. My first service experience was when I had to be at work in the early morning. I had a broken spring and as everyone knows, you're going nowhere until it's fixed. Precision was there and I was on my way to work on time. I highly recommend their 24 hr. service.
Ary Renaud
A Response from: Brian

Ary, Thank you for taking the time to share your experience, we appreciate your kind words...

Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

4 1/2 stars. Safety cables and a spring. Overall good service. Terry (tech) very knowledgeable and polite. Phone operators were Not aware of promotions online. I had to call twice to get a different person. I still had to explain the promotion and she told me that she would put that on my ticket that i mentioned promo at booking. She did Not. Also I feel that you should put on the Web site that no coupons can be combined with promotions. (Ex: free service call with garage door repair and $15 of any garage door repair) I wasn't able to use my coupon.
Tracy Hayes
A Response from: Dave P.

Tracy, Thank you for taking the time to review our service, and compliment our staff. We apologizes for the confusion with our coupons, and called our website vendor to amend the wording on multiple coupon use. The national call center wasn't aware of the local print coupon specials we were running in addition to the online specials. Again thank you for bringing this to our attention so that we can better serve our customer. Kind regards

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Aaron was absolutely great...He called 45 min prior to arrival he was very knowledgeable about the products fast and friendly...I had a horrible experience with overhead garage door where this was an emergency and i scheduled an appointment with Overhead....They did not bother to show or give a follow up call as to why no contact to the Customer....? Worthless People at Overhead...I would recommend Aaron at Precision Door any day of the week...He will make sure you get the best service for your Dollar...Thanks Again Aaron for your help....
Jason McMichael
A Response from: Dave P

Jason thank you for taking the time to review our service and acknowledging our staff, we appreciate your kind words!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Found you on the Internet.
Robbie Tubbs
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

5 star rating. Both of the techs installing the new opener were very professional. They explained all my options in detail and answered my questions to my satisfaction. I am very pleased.
Roger Flint
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Great service. My garage door opener was repaired in less than 30 minutes on a Saturday morning with no overtime charge. The repairman was on time, friendly and knowledgeable. 5 star rating!
Doc Snyder
Service Provided:
Garage Door Opener Repair
Product:
Opener
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